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Helion Technologies is one of the nation’s fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry, we have grown into THE industry expert. Helion has a remote support staff of over 100 technicians to support our client portfolio of 30,000 end users in over 30 states.
All Helion employees are eligible to take part in our comprehensive benefits package that includes certification training materials, exam reimbursement, 100% company paid Medical premiums at the individual level, company funded HRA, Dental and Vision Insurance, PTO, Paid Holidays, paid Maternity/Paternity Leave, 401k match, company paid LTD AND Life, supplemental life insurance, short term disability and much more!
Visit Helion.jobs to learn more today!
Position Overview and Qualifications
Helion is actively recruiting for a new Desktop Support Professional to join our Service Desk Team in Hartford, CT. This is a work from home opportunity that will also be required to perform on-site work as needed to Helion’s clients in the area.
The Desktop Support Professional is tasked with resolving PC-related issues assigned via ticket and responsible to receive live hand off calls from Analysts or escalated tickets which require a deeper understanding of PC troubleshooting knowledge and/or higher priority requests such as “Owner escalations”.
This person is also responsible for going on-site, to multiple locations, and working with the end users to resolve tickets that have been escalated from the Service desk. This is a very well-rounded individual technically as they will handle break/fix tickets and project related tasks, while being able to provide exceptional customer service.
Additional Responsibilities:
Applicable Certifications:
Job Requirements:
Job Type: Full-time
Pay: Up to $24.00 per hour
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: Hybrid remote in Torrington, CT 06790
Full Time
IT Outsourcing & Consulting
$53k-66k (estimate)
04/24/2024
08/21/2024
heliontechnologies.com
LUTHERVILLE TIMONIUM, MD
500 - 1,000
1997
Private
ERIK NACHBAHR
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Desktop Support Professional include Troubleshooting, Service Desk, Active Directory, Operating System, Networking, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Professional positions, which can be used as a reference in future career path planning. As a Desktop Support Professional, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Professional. You can explore the career advancement for a Desktop Support Professional below and select your interested title to get hiring information.