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Helion Technologies is one of the nation’s fastest growing and largest IT Managed Service Providers. With a focus on servicing the automotive and heavy trucking dealership industry, we have grown into THE industry expert. With our Corporate Headquarters in Baltimore, MD and employees working remotely throughout the U.S., Helion is an exciting place to develop your skills, take care of client needs and be part of a dynamic, fun, hardworking team. Helion has a remote support staff of over 100 technicians and local Field Engineers to support our client portfolio of 30,000 end users in over 30 states.
All Helion employees are eligible to take part in our comprehensive benefits package that includes certification training materials, exam reimbursement, 100% company paid Medical premiums at the individual level, company funded HRA, Dental and Vision Insurance, PTO, paid Holidays, paid Maternity/Paternity Leave, 401k match, company paid Long Term Disability and Life insurance, supplemental Life insurance, Short Term Disability and much more!
Position Overview:
Helion is actively recruiting a new Hybrid Desktop Support Analyst (DSA) for our Tier 1 team. The Hybrid DSA is the initial point of contact for all incoming support inquiries and responsible for triaging, troubleshooting, and resolving all tier 1 related issues. DSA’s carefully document each step of the troubleshooting process in Helion’s ticketing system, Autotask, all while offering swift, courteous support to Helion’s client base. DSA’s on average manage 5-7 tickets in their queue and receive 16-18 calls a day. Helion’s Desktop Support department is the largest and first line of defense for incoming client issues. The department works in a cohesive manner to ensure clients' issues are resolved quickly and hold times are kept minimal for end users.
Skills & Qualifications
Certification, Education & Work Experience Requirements:
Job Type: Full-time
Pay: Up to $24.00 per hour
Benefits:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: Hybrid remote in Worcester, MA 01609
Full Time
IT Outsourcing & Consulting
$53k-66k (estimate)
04/25/2024
08/21/2024
heliontechnologies.com
LUTHERVILLE TIMONIUM, MD
500 - 1,000
1997
Private
ERIK NACHBAHR
$10M - $50M
IT Outsourcing & Consulting
The job skills required for Desktop Support Professional include Troubleshooting, Problem Solving, Active Directory, Operating System, Desktop Support, Computer Hardware, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop Support Professional. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop Support Professional. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop Support Professional positions, which can be used as a reference in future career path planning. As a Desktop Support Professional, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop Support Professional. You can explore the career advancement for a Desktop Support Professional below and select your interested title to get hiring information.