24 Customer Support Specialist Jobs in Lawrence, KS
Hedgeapple is Hiring a Customer Support Specialist Near Lawrence, KS
Are you a detail-oriented communicator with the ability to work on multiple tasks at once? Are you an accurate and efficient self-starter? We’re looking for a motivated, efficient, and communicative customer service representative that can manage both customer support and order processing/management.
This position would be ideal for someone that excels at delivering great customer service, can perform multiple tasks at once, and is looking to gain experience at an established brand name. Experience working in a small business environment is a plus. This is a work-from-home position that requires stable internet access and a distraction free work area.
HedgeApple is an eCommerce furniture retailer specializing in interior design and home decor. We work with over 100 vendors and various shipping carriers to deliver products as accurately and efficiently as possible. Members of our customer service team are able to work in a fast-paced environment and have influence over their workflow to suit their skill set.
What You’ll Do
- Answer phone calls, emails and chats from both customers and vendors
- Resolve customer service issues in a professional and timely manner, many times collaborating within our small team
- Facilitate order processing, including booking shipments, confirming stock levels and troubleshooting any issues
- Report to the operations/customer service manager
Who You Are
- Someone with exceptional customer service and multitasking skills
- An attentive and fast learner with strong organizational skills and exceptional written and oral communication skills
- Someone able to work remotely with stable internet access and a quiet/distraction free work environment
- Someone with experience in shipping and receiving
- (Preferred) 1 years of customer service experience
- (Preferred) 1 years of working via a computer and using common software such as Microsoft Office, Gmail, etc.
Benefits
- All Work Related Equipment Is Provided
- Health/Dental Insurance
- Paid Time Off
- 401(k) Plan with Employer Match
This is a work-from-home position, but we are looking for local applicants only as there will be initial in-person training, company outings, etc.
Job Summary
Full Time
$40k-50k (estimate)
04/18/2024
07/15/2024
hedgeapple.com
Lawrence, KS
<25
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The job skills required for Customer Support Specialist include Customer Service, Microsoft Office, Organizational Skills, Customer Support, Troubleshooting, Order Processing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
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They are also responsible for conducting surveys on the products or services and communicating customer feedback.
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A Customer Support Specialist will also replace products or process payment refunds as needed.
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They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
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Make Connections and Give Compliments.
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Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
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Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
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Step 3: View the best colleges and universities for Customer Support Specialist.
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