26 Customer Support Associate Jobs in Minneapolis, MN
Healthy America, LLC dba The Amazing Chickpea is Hiring a Customer Support Associate Near Minneapolis, MN
Job Description
An experienced customer support associate who is also comfortable in a soft sales role. Primary responsibilities include managing a pipeline of 1500 identified potential customers and assisting them in the follow up and sales process.
Customer Support Associate duties and responsibilities include working closely with customers to determine their needs, answer their questions about our products and drive sales. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful as a Customer Support Associate, you should stay up to date with product features, and maintain a calm tone, delight customers with helpful knowledge and high standards. Ultimately, the duties of a Customer Support Associate are to achieve excellent customer service, while meeting sales goals.
Responsibilities
- Welcoming customers and answering their questions
- Excellent communication skills and Proficiency in English
- Willingness to follow up on leads via phone, email and zoom calls between the hours of 8 am and 12 pm
- Familiarity with or willingness to learn our ERP and CRM system
- Organization and attention to detail and a Problem solver
- Overall friendly demeanor with good people skills
- Ensure high levels of customer satisfaction through focused personal attention
- Assess customers needs and provide assistance and information on product features
- Follow and achieve TAC sales goals on a monthly, quarterly and yearly basis and communicate with Company President and others about sales (for planning purposes)
- Actively seek out customers leads from HubSpot
- Remain knowledgeable on products offered and discuss available options
- Team up with co-workers to ensure proper customer service
- Build productive trust relationships with customers
- Actively pursue new avenues of growth for TAC (e.g. planning marketing activities, updating sales/marketing emails or documents)
- Help with Order fulfillment and samples shipments.
- Able to use Shipstation for shipping.
- Able to manage Amazon Seller Inventory.
- Able to use (or willing to learn) HubSpot to identify leads and follow with leads track customers through the sales process
- Proven work experience as a Sales Associate or similar role
- Basic understanding of sales principles and customer service practices specific to our company
- Familiarity with inventory procedures Understanding of inventory procedures
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
Job Summary
Full Time
$39k-49k (estimate)
04/25/2024
05/10/2024
The following is the career advancement route for Customer Support Associate positions, which can be used as a reference in future career path planning. As a Customer Support Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate. You can explore the career advancement for a Customer Support Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
