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Role : - Desktop Support Technician
Location : - Houston , TX
Job Description : -
This position is for an experienced technician on the Desktop Support team responsible for partnering with both IT design teams and Level 1 Service Desk to provide support for core infrastructure and desktop technologies standard to operating environment.
Responsibilities for this position may include but are not limited to :
Required Qualifications :
Strong data analysis skills
Analytical & Problem-Solving Skills - Demonstrated strong analytical & problem-solving skills - able to analyze given situations, develop mental models of complex problems, and identify & recommend approaches to solving them.
Demonstrated ability to develop and communicate a compelling business case for use of IT through strong understanding of business drivers and opportunities.
Demonstrated ability to see the bigger picture, denote how processes / tools will impact other processes / tools. Ability to communicate with transparency the impact and risks with mitigation.
Ability to think not necessarily outside of the box, but to think creatively within defined constraints.
Teamwork / Interpersonal Skills - Ability to lead through influence, influence / partner with geographically dispersed colleagues;
build alignment using appropriate methods. Demonstrates an inclusive, collaborative style to ensure results are obtained and supported.
Strong facilitation skills and ability to work with various support functions and regional offices. Strong collaboration across multiple management levels and organizations.
Liaisons with cross functional teams leading lean sigma process improvement initiatives. Technical mentor and training coordinator for global L1 and L2 support organizations.
Business Knowledge - Experience in one or more IT delivery teams. Aware of operating environments and cultures outside the US.
Understands how business strategies, plans and regional IT needs vary among and the impact this may have on service delivery globally, regionally, locally.
Demonstrated working experience of consultancy to provide business solutions - requirements, alternatives, design, construction, architecture, implementation.
Preferred Qualifications :
Support Certifications, desired :
Microsoft Certified Technology Specialist
Last updated : 2024-03-24
Full Time
$54k-69k (estimate)
03/25/2024
04/01/2024
The job skills required for Desktop support technician include Troubleshooting, Customer Service, Desktop Support, Networking, Operating System, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support technician positions, which can be used as a reference in future career path planning. As a Desktop support technician, it can be promoted into senior positions as a PC Maintenance Technician III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support technician. You can explore the career advancement for a Desktop support technician below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support Technician job description and responsibilities
Desktop Support Technicians ensure all desktops and computer equipment run smoothly at the workplace.
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Desktop support technicians must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
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Perform upgrades and configuration of desktop and related peripherals.
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Senior desktop support technicians are responsible for maintaining the customer relationship and communication tied to project-related activities.
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The Desktop Support Technician provides technical support of desktop and laptop computers, applications, and related technology.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support Technician jobs
Earn bachelor's degree or equivalent.
01/30/2022: Omaha, NE
Gain experience with operating systems.
12/19/2021: Springfield, OH
Practice fixing common computer problems.
03/05/2022: Anderson, IN
Seek technical support positions.
01/21/2022: Santa Rosa, CA
TAKE A RELEVANT TRAINING PROGRAM.
03/02/2022: Minneapolis, MN
Step 3: View the best colleges and universities for Desktop Support Technician.