Job Title: Product Owner, Digital Self Service
We re looking for an experienced Product Owner in digital payment.
The Digital Product Owner will be leading the planning and execution of program priorities with the cross functional team and the Agile squad. This person will participate the end to end Digital Product Management process, PI planning, managing the product backlog, data analysis, prioritizing, and working with the Scrum Master and the Sr. Manager overseeing development phases.
Responsibilities
Actively participate with and often lead an agile squad by partnering with members from the greater team in technology, content, design and analytics and more
Develop a product roadmap and plan, with the support from management and stakeholders; based on business objectives, insights, data, and facts grounded through the customer lens.
Write user stories and technical requirements to meet the needs of the product needs and roadmap
Develop and implement experiences that simplify and improve the customer experience and align with our core design principles
Serve as a subject matter expert supporting discussions with internal and external partners
Be able to work with the technical resource to deal with technicalities of the development process
Partner with other team members to create synergies across all lines of business
Investigate complex problems and make sense of the information and data at your disposal or think of new ways to acquire it.
Create presentation materials and be comfortable to present to Senior Leadership Team
Track and report Business and Technical KPIs
Manage product performance, develop and report Business and Technical KPIs.
Qualifications
Bachelor s Degree in Computer Science or related field, or 5 years relevant work experience
3 years of experience working in Agile development
Strong understanding of digital ecosystems and customer experience design
Being able to meet tight deadlines and perform well in a fast paced and dynamic environment
Experience understanding and improving large, complex systems or processes, with outputs and recommendations
Highly motivated individual with a naturally inquisitive nature and strong leadership
Competent about designing and automating processes & transactions to make them more effective
Thrives in an environment of constant change and innovation
Ability to identify critical issues and simplify complex issues
Strong communicator (written and oral), self-manager who can self-pace and organize a complex situation.
Excellent problem solving and decision making skills.
Holds self-accountable for achieving established performance objectives
Experienced with analytics tools (Adobe, Qualtrics, Tableau, Domo) and Agile softwares (Jira, Confluence).
Skilled in MS Office products such as Excel and Powerpoint
(1.) Raising risks, issues and escalation to senior management and customer (2.) Co-ordination with On-Site Engineers and attending customer calls (3.) To create all quality documents, collect metrics data and conducting Audits. To perform Value creation and KM activities. (4.) To create project plans and keep track of schedule for on time delivery as per the defined quality standards (5.) To ensure process improvement and compliance, and participate in technical design discussion and to review technical documents