The Commercial Inside Sales Representativeworks as a part of our Customer Service team to ensure accurate and timely processing of all customer requests, inquiries, expedites, order entry, and status updates. The Customer Service Representative is a customer-facing position that requires great communication and rapport-building skills to enhance the customer experience. If you are team-oriented, client-focused, and possess great attention to detail, we encourage you to apply today.

Work Location: Huntersville, NC
Work Hours: 8 am – 5 pm
Position Classification: Full Time – Direct Hire
FSLA Status: Salary Exempt

Why You Should Join Our Team:

• Competitive Compensation
• Work-life balance (Paid Time Off)
• Paid Company Holidays
• Low to no-cost medical, dental, and vision plans
• STD/LTD and Basic Life AD&D
• Company matching 401(k)
• Tuition Reimbursement and Professional Development Assistance

What You Will Do: Daily duties of the role include but are not limited to –

• Receives and processes customer purchase orders, reviews for accuracy and completeness.
• Contacts customers regarding any discrepancies or missing information on their purchase order – updates the ERP system accordingly.
• Performs allocation of inventory to customer orders based on inventory availability and customer delivery requests.
• Sends order confirmations to customers regarding expected delivery dates. Follows up with customers to provide status updates on any backorders or delays pertaining to the customer‘s order.
• Creates, processes, and manages return order requests. Issues documents/documentation in the required system (ERP and/or Quality system) and follows through with return processing to ensure the process is completed from start to finish and the customer is satisfied.
• Cross trains with production planning and Senior Buyer to assist with additional purchasing activities as required.
• Manages customer open order reports as requested and provides details on delivery schedule and notes any potential changes to the customer‘s order.
• Works with internal colleagues to find substitutions if the necessity to fill a customer request.
• Capable of resolving escalated issues which require other departments’ involvement.
• Enters order confirmation dates on supplier purchase orders – proactively monitor and follow up with suppliers and customers regarding open orders for on-time delivery.
• Expedites purchase orders with suppliers as needed.
• Maintains customer/vendor contact information via the CRM and ERP systems.
• Performs general data entry, forecasting, quoting, and other administrative tasks as required.
• Coordinates the organization’s supply chain and oversees logistics in support of the order fulfillment function.
• Monitors product demand and reviews customer's forecast/usage based on current/historical orders while working with purchasing to develop inventory and production plans for inventory needs.
• Outstanding critical thinking, analytical, and problem-solving skills with the ability to exercise good judgment.
• Facilitate inter-departmental communications to effectively provide customer support.

What You Will Need: A qualified candidate must possess the ability to–

• Intermediate skills with Microsoft Office Suite.
• Strong phone contact handling skills.
• Great active listening skills.
• Excellent written and verbal communication skills.
• Ability to multi-task, prioritize and manage time effectively.
• People-oriented.
• High Attention to detail.
• Ability to work under pressure.

What We Would Prefer:

• 2 years in a Customer Support Role – either Customer Services, Administrative, or Departmental support

HAWE North America, Inc. is a mid-sized, internationally active family business headquartered in Munich/Germany. Subsidiary companies in Europe, North America, and Asia offer a global sales, service, and engineering network. The production plants in Germany supply customers all around the world. Great value-added depth, efficient processes and rigorous attention to quality ensure the reliability, ruggedness, and long service life of HAWE products. HAWE Hydraulik aspires to combine over 70 years of experience in hydraulics with the integration of new technologies to provide innovative solutions - "Solutions for a World under Pressure"!

The North American subsidiary, HAWE North America, has been headquartered in Charlotte, NC area since 1997. We offer competitive pay and great health and wellness benefits. We would like to speak with you about your fit with our growing team. APPLY TODAY. Find out more about working for HAWE North America by visiting https://www.hawe.com/en-us/company/career/

Email is the primary communication tool used in our hiring process. Please check your email for job updates.

Job Type: Full-time