**Job Overview:**

We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role requires a strong knowledge of troubleshooting software and hardware issues, along with excellent customer service skills.

**Duties:**

- Provide technical support for both hardware and software issues

- Install and configure computer systems, applications, and networks

- Troubleshoot system and network problems, diagnosing and solving hardware or software faults

- Set up new users' accounts and profiles and deal with password issues

- Respond to IT support requests in a timely manner

- Ensure security and privacy of systems data

- Maintain accurate records of IT support requests and resolutions

**Requirements:**

- Proven experience as an IT Support professional or similar role

- Proficient in software troubleshooting, IT support, computer hardware, VPN, ServiceNow, firewall configurations, Windows OS, help desk operations, desktop support, Jira, etc.

- Strong problem-solving skills with the ability to diagnose and resolve technical issues

- Excellent communication skills with a customer-oriented approach

-Associate's degree in Information Technology or relevant field preferred

- Relevant certifications such as CompTIA A , Network , or Microsoft Certified IT Professional (MCITP) are a plus

This position offers the opportunity to work in a dynamic environment where you can enhance your technical skills while providing valuable support to our organization.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation package:

• Hourly pay

Experience level:

• 1 year

Schedule:

• 8 hour shift

Work Location: In person