DUTIES AND RESPONSIBILITIES :

• Supervises and manages designated administrative health assistant staff in the administrative tasks including patient billing and registration, appointment scheduling, referrals, and check-in and check-out 20%
• Responsible for ensuring appropriate coverage and adequate staffing including completion of the monthly and daily schedules 30%
• Supervises and monitors staff performance, including coaching and mentoring, conducting counseling and discipline meetings, and conducting 90-day and annual staff performance appraisals 15%
• In collaboration with the Practice Manager, responsible for recruiting, hiring, orienting, and managing daily work direction of administrative staff 5%
• Responsible for the support staff schedule and makes assignments ensuring appropriate staffing levels 5%
• Oversees onboarding of support staff 3%
• Compiles and analyzes patient volume and flow information, and forecasts and adjusts clinic needs accordingly 2%
• Manages billing and registration processes and assists with training and orientation with respect to these functions 3%
• Facilitates the distribution of patient experience data to the physician leader and nurse leader 1%
• In collaboration with the Practice Manager, develops and implements cost-effective operational adjustments as appropriate to enhance clinic efficiency and participates in the preparation of the annual operating budget 3%
• Manages physical space and resolves issues with appropriate departments / individuals 3%
• Oversees maintenance of office equipment, appropriate supply inventory, invoice approvals and processing 1%
• Manages and evaluates phone system and troubleshoots computer issues affecting staff and clinicians 2%
• Ensures all patient / customer complaints related to appointments and patient flow are handled in a complete and timely manner 1%
• Leads staff meetings 3%
• Oversees telephone performance including response time, abandoned calls and language of care standards 3%
• Performs payroll duties, including managing requested time off.
• Oversees clinician schedules, ensuring work exceptions are reflected in schedules.

COLLABORATES EFFECTIVELY WITH AND SUPPORTS :

• The Practice Manager, departmental Physician Leader(s) and Nurse Leader to ensure ongoing compliance with DPH and AAAHC licensure and other regulations for the department.

COMPLIANCE :

• Adheres to the expectations and professional responsibilities of the department.
• Employs the standards, practices, and procedures of the department.
• Completes and complies with HUHS training requirements including HIPAA Privacy and Security.
• Reports non-compliance incidents to the supervisor, manager, Compliance Officer, and / or Director of Healthcare Quality and Patient Safety.

Last updated : 2024-04-30