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VP Claims Customer Account Manager
Company
Location
Hartford , United States
Works with business partners in Treaty, CAD, and Claims to deliver distinctive customer service that builds and maintains strong customer relationships and creates differentiation in the market.
Executes the Claims Customer and Account Management Model. Creates and implements the Claims Value Proposition by engaging with business partners and Claims leaders to ensure customer-specific issues and / or opportunities are identified and resolved.
Owns all facets of Claims Escalation Model and proactively identifies and responds to unique or emerging opportunities in the market.
Participates in sales and marketing activities that lead to increased growth and revenue. Oversees the performance and execution of Claims Customer and Account Managers to ensure the team follows the terms of Claims Service Pledge.
Qualifications :
Bachelor’s Degree required, preferably in a relevant field
10 years of experience with insurance claims adjusting and / or management
Leadership and management experience preferred
Customer Service or Sales and Marketing experience preferred
Strong leadership skills
Strong problem solving skills
Good prioritization skills
Excellent communications skills (verbal and written)
Project management skills
Ability to multi-task
Strong relationship building skills
At The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us.
Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work.
We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day.
We recruit and develop talent with a focus on providing our customers the most innovative products and services.
We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Last updated : 2024-03-02
Full Time
Insurance
$123k-167k (estimate)
03/04/2024
04/10/2024
HARTFORD, CT
1,000 - 3,000
1866
GREGG BARATS
$500M - $1B
Insurance
The job skills required for Customer account manager include Customer Service, Account Management, Leadership, Customer Relationship, Communication Skills, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer account manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer account manager. Select any job title you are interested in and start to search job requirements.
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A good Account Manager must be customer focused to build trust with customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Account Manager jobs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
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Schedules customer meetings and travels to customer locations as required.
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Think about the skills needed to handle an angry customer.
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Establish a dynamic team, and restructure as appropriate.
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Upsells should align with customer goals.
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