4 Claims Account Manager - Alternative Markets Jobs in Hartford, CT

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Claims Account Manager - Alternative Markets

Arch Capital Group Hartford, CT

$93k-119k (estimate)

Full Time 1 Month Ago

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Arch Capital Group is Hiring a Claims Account Manager - Alternative Markets Near Hartford, CT

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Job Summary

The Claims Division is seeking a Claims Account Manager (CAM) to join the Alternative Market’s Team. In this role, the incumbent will have oversight responsibility for claims managed by our third party claims administrators. Position will manage liability lines of business claims including, AL, GL, APD in our trucking, hetero and construction groups. They will work closely with our Underwriting and Major Case Unit Teams, and will be assigned to specific captive business. These captives involve insured retentions and different expense treatments which require the candidate to work closely with the captive members, captive board, producers, and WC Alt Market’s counterpart.

Responsibilities:

Manage third party administrators (TPA) ensuring compliance with Arch's Best Practices
Claim Account Managers will conduct reserve adequacy audits of each program’s Third Party Administrators
Monitor the third party administrator's compliance with state specific insurance department regulations and unfair claim practices
Conduct ongoing training to assigned TPA adjusters
Evaluate the TPA's service standards ensuring that they are providing our insureds with quality and timely service in accordance with Arch's established guidelines; ability to escalate issues when found
Ensure that the TPAs are in full compliance with Arch's Reserving Philosophy
Monitor, manage and provide direction to the third party administrator on all open claims within each assigned captive along with those losses that meet the Arch reporting criteria
Maintain active monitoring file and diary ensuring files are managed effectively
Review and evaluate quarterly program scorecards to identify trends and provide input and commentary to the underwriting department and the captive board
Provide timely notices to Arch's reinsurance department and assist with any audits by the reinsurance companies who participate in the Arch program business
Manage and direct any suits wherein Arch is named directly arising out of the assigned program
Actively participate in the management and direction of high exposure claims directing counsel and attending mediations on an as needed basis
Monitor and report CAT losses and any potentially large claim increases to Underwriting and Senior Claim management on an as needed basis

Education and Experience

College Degree preferred
Minimum of 10 years working experience with claims handling
Ability to handle high severity claims
Experience managing casualty, trucking, and construction claims
Strong understanding of contract law including risk transfer and insurance procurement requirements
Ability to identify, evaluate and properly reserve damages including but not limited to special, general and punitive exposures
Proper adjuster licenses in all applicable states
Knowledge & expertise with multiple jurisdictions
Hands-on experience and strong aptitude with Microsoft Excel, PowerPoint and Word
Exceptional communication (written and verbal), influencing, negotiating, listening, and interpersonal skills to effectively develop productive working relationships with internal/external peers and other professionals across organizational lines
Strong problem-solving, analytical, organizational, and time management skills
Ability to take part in active strategic discussions
Ability to work independently and in a team environment
Willing and able to travel 25%
This is a hybrid role in the office 2 days a week

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For individuals assigned or hired to work in California, Colorado, Jersey City, NJ; New York State; and/or Washington State, the base salary range is listed below. This range is as of the time of posting. Position is incentive eligible.

$107,900 - $145,700/year

Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs. The above range may be modified in the future
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Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our

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