Collections Representative

The Collections Representative will negotiate with customers to arrive at the best resolution for our clients and the company by using compassion, empathy, and respect.

Location: Must reside a commutable distance from our office in downtown Wilmington, Delaware

Schedule: Must be available Monday through Friday 7:00am to 6:00pm EST

Salary: $18.50/hour plus commission

Additional Compensation and Benefits:

At Harris & Harris, we truly care about each employee’s health, wellness, financial stability, and education. We are proud to offer the following benefits:

• Competitive Medical and Dental insurance from premium providers
• Paid Time Off (PTO)
• 401K with company matching (available after 6 months of employment) – 100% company match up to 3% of included compensation, 50% company match of the next 2% of included compensation with 100% vesting upon eligibility.
• Company paid Basic Life Insurance, Long Term Disability Insurance, Employee Assistance Program (EAP), and Travel Assistance.
• Tuition Reimbursement after 1 year of employment
• Additional benefits such as identity theft protection, flexible spending accounts, employee recognition events, pre-tax commuter benefits, and more

DAY TO DAY

• Speaking with the client’s customers via telephone to request payment of their outstanding balance in full
• Create alternative payment plans for the customers if they cannot pay the outstanding balance in full
• Process payments via phone
• Handling up to 100 inbound and outbound calls daily
• Follow up with taxpayers
• Document all collection activities on all required systems
• Recommend what further action should be taken for taxpayers who default on their payment plans
• Treat each customer with respect and professionalism
• Uphold the qualities and core values that the client and Harris & Harris have set forth

WHAT YOU MUST POSSESS

Must Have:

• Must have 2 to 3 years of experience in a high volume, call center environment
• Basic skills and familiarity with navigating multiple computer systems, and Microsoft Excel, Outlook, and Word
• Professional and empathetic customer service and negotiation skills
• Able to maintain composure on difficult calls and escalate appropriately

Nice To Have:

• At least 1 or 2 years of previous collections experience
• Familiarity with the CFPB, TCPA, FDCPA, and HIPAA preferred – but we will teach you

• Experience with collection software and outbound dialer experience is a plus

• Military experience is always a plus, and we encourage veterans to apply!
• Bilingual in Spanish or another language is a plus!

WHY HARRIS & HARRIS?

Harris & Harris is a premier, full-service revenue recovery firm headquartered and founded in Chicago, IL. Since 1968, we have been trusted partners of some of the country’s largest healthcare, utility, and government entities. Our clients benefit from our having more than 50 years in the business.

The family business Samuel Harris started more than five decades ago is now a firm comprised of more than 500 hundred employees including our Collections and Customer Care professionals. Our teams employ the latest technology and best ethical practices to help businesses recover revenue and provide world class customer service.

We take pride in knowing what it takes to turn a call from "average" to "excellent" and are proud to continue our strong history of delighting clients and customers thanks to our outstanding employees. They make the difference every day, shift, and call and transform challenges into victories. They are the lifeblood of what we do and who we are.

At Harris & Harris, we’re proud to be an organization where everyone is welcome and can feel free to be their authentic selves at work. We’re passionate about celebrating the differences that make each of us unique. Our culture focuses on our employees and we look for opportunities to recognize and celebrate together. We are an organization that cares about our people. From monthly activities, bonuses and contests, to competitive wages and benefits, we foster an environment where our employees feel valued.

We are also an organization that believes in the power of giving back. Our internal cross functional committee, Harris Cares, guides our philanthropic activities. We have partnered with organizations such as One Warm Coat, Greater Chicago Food Depository, American Cancer Society, Bright Pink, The Heat and Warmth Fund (THAW), and Operation Stars and Stripes. Most recently we have partnered with local schools and charitable organizations to give back to our communities including the American Heart Association, Habitat for Humanity, A Just Harvest, and R. Nathaniel Dett Elementary School.

At Harris & Harris, everyone is important, and we believe that one person can make a difference for their colleagues, for our clients, and for our company. We look forward to hearing from you!

Harris & Harris is an equal opportunity employer. Applicants will not be discriminated against based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws