Overview

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us: Facebook: The Mirage Hotel and Casino, Twitter: @TheMirageLV, Instagram: @themiragelv.

Responsibilities

Job Summary:

As an Accounts Receivable Supervisor, your responsibilities and duties will include a variety of accounts receivable functions within the day to day operations. These functions which include collections, billing, audits as well as customer service and guest inquiries. As the Accounts Receivable Supervisor, you will provide support to the Accounts Receivable Team, manager and function as part of the Finance Team.

All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.

Primary Job Responsibilities 

• Coach and develop Accounts Receivable team members.
• Monitor Aging report to maintain account progress.
• Assist and Guide Account Receivables team members with collections of past due accounts.
• Monitor and Maintain up to date information and comments on all client accounts.
• Assist Account Receivable team members in the processing and allocation of credit card charges/refunds for guest inquires, disputes and skips.
• Assist the team in researching and responding to all credit card retrieval and chargeback inquires.
• Communicate and assist with day to day operations within the department and the company.
• Review and assist the Accounts Receivable Manager with adjustments.
• Process and post all daily deposits.
• Process and reconcile journal entries on accounts at month end as assigned.
• Knowledge of PCI compliance.
• Monitor the special billing arrangements for groups and conventions as required to ensure that postings are in line with customer requirements.
• Monitor internal controls to assure compliance with established procedures related to accounts receivable. 
• Monitor and assist the Accounts Receivable Manager with the Company’s policies and procedures surrounding the accounts receivable cycle. 
• Communicates and coordinates accounting policies, practices and procedures with the department and company managers. 
• Other duties as assigned.

Qualifications

Required:

• At least two years of Accounts Receivable experience, including credit and collections responsibilities. 
• At least two years of management and/or supervisory experience in a similar environment. 
• High School diploma or equivalent.
• Ability to lead and mentor a team.
• Working knowledge of Microsoft Office.
• Excellent organization skills and attention to detail.
• Ability to respond and adapt quickly to changing work situations and environments.
• Ability to work well both independently and within the team.
• Excellent written and verbal communication skills.
• Excellent customer service skills.
• Interpersonal skills to effectively interact with vendors and employees at all levels of the organization promptly and professionally.
• Ability to effectively communicate in English, in both written and oral forms.
• Professional appearance and demeanor
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.

Preferred: 

• Knowledge of Oracle.
• Knowledge of SAP.
• Previous experience working in a large, luxury resort setting.
• Intermediate knowledge of Word/Excel applications.
• Extremely number oriented.
• Strong analytical experience.
• Ability to maintain confidentiality of sensitive information.
• Ability to operate general office machinery.

Additional Details

Essential Job Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed in in an office environment and throughout the resort.
• Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
• The noise level in the work environment is usually moderate.
• Constant contact with guests, employees, executives, and department management.
•  Prolonged sitting and mobility.
•  Bending and reaching.
• Transporting, pushing, pulling, and maneuvering items weighing up to 10 lbs.
• Eye/hand coordination.
• Use of standard office equipment.
• Ability to push and/or pull file cabinet drawers weighing up to 5 lbs.
• Ability to distinguish letters, numbers and symbols.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.