2 SUPERVISOR - SURVEILLANCE TECH Jobs in Rockford, IL

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SUPERVISOR - SURVEILLANCE TECH

Hard Rock International

Rockford, IL | Full Time

$116k-154k (estimate)

2 Weeks Ago

SUPERVISOR - SURVEILLANCE

Hard Rock International

Rockford, IL | Full Time

$48k-58k (estimate)

2 Months Ago

SUPERVISOR - SURVEILLANCE TECH

$116k-154k (estimate)

Full Time | Business Services 2 Weeks Ago

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Hard Rock International is Hiring a SUPERVISOR - SURVEILLANCE TECH Near Rockford, IL

Overview:

POSITION SUMMARY:

The incumbent is responsible for coordinating and supervising surveillance operations on their shift by participating in the observation and recording of gaming activity to help safeguard Company assets and provide a safe environment for guests and team members. Ensures adherence to all regulatory agencies, Internal Control Standards, departmental and company policies and procedures. Support and maintain the Hard Rock’s Service Standards at all times, while promoting outstanding guest relations.

Responsibilities:

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

Oversee the technical operations of the surveillance department, which includes, but is not limited to, supervising and directing surveillance technician(s), installation and maintenance of surveillance equipment.
Troubleshoot and repair faulty equipment in timely manner.
Identify system/equipment inefficiencies, find a creative solution and implement changes.
Assigning and directing work, disciplining employees, and interviewing for technical replacements.
Maintain system records and equipment destruction list. Responsible for Surveillance department during assigned shift.
Ensures that reports, logs, and video files are maintained.
Report all observations and recordings of irregular activities to the Director – Surveillance.
Must have the ability to demonstrate competencies knowledge of operations policies and procedures.
Observe closed circuit TV monitors.
Responsible for all surveillance policies as they apply to the accounting and internal control procedures.
Maintain open communication with the Director of Surveillance in regard to any equipment issues and equipment replacement processes.
Have the ability to demonstrate competencies knowledge of operations policies and procedures.
Assist Director with budgeting on technical projects, proposals, equipment specification lists, etc.
Ensure compliance with the Illinois Gaming Commission.
Safeguard company assets.
Enforce rules of the Surveillance Department.
Perform all other duties as assigned.

NON-ESSENTIAL JOB FUNCTIONS

Attend seminars when needed.

Qualifications:

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year for year basis)

Must have a high school diploma or equivalent.
Minimum two (2) years of surveillance experience preferred.
Associate’s degree in basic electronics preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Board standards.
Must successfully pass background check.
Must maintain strict confidentiality relative to financial data and casino policies.
Must successfully pass drug screening.
Must be at least twenty-one (21) years of age.
Must be able to work holidays and weekends, as well as flexible shifts.
Prior experience in the Gaming industry required.
Must possess and maintain excellent working knowledge of all casino games, accounting and control procedures and state regulations.
Prior experience opening new properties/outlets strongly preferred.

Additional Details:

KNOWLEDGE OF:

Knowledge of a 24-hour, 7 days a week gaming operation.

ABILITY TO:

Define problems, collect data, establish facts, and draw valid conclusions.
Excellent learning aptitude is required as the candidate may be required to satisfactorily complete a surveillance assessment test, training in surveillance operations and equipment, casino operations.
Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Communicate clearly and concisely, both orally and in writing.
Interpret and explain policies and procedures.
Observe and direct actions of subordinates/trainees.
Surveillance Team Members are not allowed to transfer to other departments within the Casino.
Troubleshoot electronic problems and read blueprints, preferred.

Age Requirements: 21