• Maximize customer development (new and existing) of high-end Asian Clientele, including prospecting, promotions, events, and additional guest relationship management activity.
• Respond to guest requests, concerns, and complaints in a timely and complete manner.
• Grow customer share and increase gaming revenues from both slot and table guests.
• Generate incremental business, drive additional trips from loyal guests, utilizing written communication and telemarketing.
• Use computer database to identify target guests.
• Proactively develops events with other departments within marketing to develop additional guest relationships.
• Must maintain accurate knowledge of marketing promotions and maintain a high level of visibility on the casino floor.
• Display positive and professional attitude and presentation at all times when communicating with guest.
• Maintain strong relations with VIP Services and outside vendors to ensure that all complimentary interfacing and expenses are accurate and consistent with agreed upon arrangements.
• Must be flexible schedule including nights, weekends, holidays with the understanding days off will fluctuate.
• Must be able to work in a smoke-filled environment.
• Performs all other duties as assigned and adheres to all Illinois Gaming Regulations and Departmental Standard Operating Procedures.
• Adheres to all Illinois Gaming Regulations.

• Attend seminars when needed.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Bachelor’s in Business, Marketing or related field or 3-5 years host experience or previous gaming experience dealing with high Asian clientele preferred; or an equivalent combination of education and/or work experience.
• Prior experience in the Gaming industry required.

• Must obtain and maintain all licenses / certifications per Federal, State, and Illinois Gaming Commission.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be bilingual in English and one Asian language (id. Cantonese, Mandarin, Vietnamese, etc.)
• Must be twenty-one (21) years of age.
• Must be able to work holidays and weekends, as well as flexible shifts.

• Understanding and experience in the Chicagoland Asian regional gaming market.
• Operations, services and activities of a comprehensive marketing and database programs.
• The Gaming industry, including principles and practices of a capital and operations budget.
• Procedures, methods, and equipment including computers and applicable software applications such as word processing, email, spreadsheets, and databases to include excellent working knowledge of Microsoft Word, Excel, Outlook and PowerPoint.
• Pertinent federal, state, and local laws, codes, and regulations.

• Deliver a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.
• Routinely go above and beyond in the accomplishment of position responsibilities to play a role in the achievement of organizational goals.
• Present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Communicate clearly and concisely, both orally and in writing.
• Analyze marketing and promotions data.
• Be a strategic, analytical, ethical, and effective motivator.
• Operate various types of office equipment.
• Establish and maintain effective working relationships with those contacted during work.
• This position spends time on the Casino floor and is subject to varying levels of crowds and noise, and the severity of which depends upon guest volume.