POSITION STANDARD

Deliver exceptional service and solutions that enhance the value of every property and the lifestyle of every resident in the communities we manage.

Pay: $ 16.50 per hr. Schedule: Monday through Friday *Full benefits * Work Location: 8290 Arville Street Zip 89139

POSITION SUMMARY

The role is to drive customer satisfaction through prompt, customer friendly maintenance of account and customer records. The ideal candidate will flawlessly track and document our process to ensure a positive customer experience. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Focus will be posting charges and credits on homeowner accounts, reviewing accounts for discrepancies. Routine Audits upon request. Responsibility will also include directing accounting issues to the appropriate area within Client Accounting to ensuring that issues and concerns are resolved. A background in HOA industry is preferred.

ESSENTIAL RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsible for posting of charges and credits to Homeowner accounts
• Responsible for processing of account change forms through the portal
• Research, identify, and analyze discrepancies and recommend clear solutions
• Clear communication to aid and assist our community
• Work as a team member and in accordance with FirstService Global Service Standards
• Operate within GAAP and FirstService Accounting guidelines
• Ensure all customer contact is handled in accordance with established procedures
• Must possess time management and organization skills to effectively prioritize multiple objectives and achieve volume goals
• Interacts successfully with all levels of management
• Assist and support other accounting and administrative duties as assigned

• QUALIFICATIONS
• Excellent people, team building and problem-solving skills
• Strong knowledge of Microsoft Applications, especially Word, Outlook and Excel.
• Excellent written and verbal communication skills.
• Proficient math skills to include basic application and percentages.
• Ability to make sound business decisions and work effectively with little or no supervision.
• Strong Time Management and organizational skills.
• Ability to handle confidential information/discretion must be used in releasing any information
• Willingness and aptitude to learn new tasks
• Willingness and ability to work in a fast-paced environment to handle a large volume
• Ability to successfully work with a wide range of personnel including community managers, assistants, Board Members and all levels of management personnel.

MINIMUM REQUIREMENTS

• At least one year experience in Accounts Receivable
• Experience in working with computerized General Ledger Accounting Systems
• Proven high degree of accuracy along with an attention to detail for numbers
• High School Diploma or equivalent
• 10 Key Proficient
• Proficient in English, Bilingual helpful

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for long periods of time and be able to freely move about the office and building.
• Must be able and willing to work a variety of hours in order to meet the requirements of the position, including evenings, weekends, and holidays.

WORKING CONDITIONS

• Ability to work under pressure in order to meet all required deadlines
• Ability to work independently and meeting performance objectives with minimal supervision.
• Ability to work overtime in order to meet requirements of the job.