About us

Happy Paws of Chandler is looking for an experienced Veterinary CSR with great customer service skills to join our amazing hospital. We have been a leader in General Practice veterinary medicine, treating Chandler's pets and surrounding areas for 37 years. Our services include primary care, dentistry, surgery, dermatology and internal medicine.

As a Customer Service Representative (CSR), you’ll play an important role in pets’ lives by providing care for our precious patients, while coordinating and representing all facets of client services. Our CSR’s are friendly, professional, courteous and show urgency and appropriate concern at all times. They must be efficient in handling difficult situations and skills at basic accounting and cash handling.

• Help strengthen relationships with our clients by greeting them and their pet! Help new client’s complete registration and notify them of expected wait times.
• Educate clients and answer non-medical inquiries
• Maintain client relationships and service standards by responding to phone calls, taking messages, and transferring calls as needed. Regular monitoring of email and faxes.
• Schedule appointments, including in-office diagnostics and communicate with referring hospital staff to access patient records. Create appointment reminders, reschedule missed appointments.
• Maintains computer records with up-to-date client and patient data, verifies each patient entering the hospital.
• Maintains front desk, reception area, waiting areas and exam rooms in a neat and clean manner.
• Ensures financial responsibilities are met. Reviewing charges for services upon completion or discharge, ensuring accurate reconciliation of cash drawer with computer-generated reporting.
• Be willing to guide, mentor, and support fellow team members.

The ideal applicant will be friendly and outgoing, with a love for both pets and people, along with a great attitude and a big smile!

• Customer service experience and 2 year experience in veterinary medicine are required.
• Great communication skills - Team oriented with an ability to collaborate and support each other
• Outstanding multi-tasker
• Desire to practice empathetic, gold standard medicine benefiting our patients
• Are positive, kind and provide trustworthy communication to the patients, team members and clients.
• Have the desire to constantly grow and advance as a valued member!

Benefits: 401(k) matching, Dental insurance, Employee assistance program, Employee discount, Flexible schedule, Health insurance, Health savings account, Life insurance, Paid time off, Retirement plan, Vision insurance

Job Type: Part-time

Pay: $16.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Work setting:

• Clinic
• Hospital
• In-person

Experience:

• Veterinary Customer Service: 2 years (Required)

Work Location: In person