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```Overview```
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. This is an excellent opportunity to work in a fast-paced environment and contribute to the success of our organization.
```Responsibilities```
- Communicate with customers via phone, email, and chat to provide information and assistance
- Handle customer inquiries, complaints, and escalations in a professional and timely manner
- Upsell products or services to customers when appropriate
- Enter customer data accurately into the system
- Analyze customer needs and recommend appropriate solutions
- Maintain a high level of knowledge about our products, services, and promotions
- Follow up with customers to ensure their satisfaction with our products or services
- Collaborate with other team members to resolve complex customer issues
```Experience```
- Previous experience in customer service or a related field is preferred
- Bilingual skills (English/Spanish) are highly desirable
- Excellent phone etiquette and strong communication skills
- Ability to upsell products or services effectively
- Proficient in data entry and computer skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong sales skills are a plus
If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this position. We offer competitive compensation and benefits packages, as well as opportunities for career growth within our organization.
Please note that only qualified candidates will be contacted for an interview. Thank you for considering this opportunity with us.
Job Types: Full-time, Part-time
Pay: $16.24 - $18.00 per hour
Expected hours: 35 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Part Time | Full Time
$40k-50k (estimate)
03/09/2024
07/03/2024
The job skills required for CSR - Customer Service Representative include Customer Service, Communication Skills, Written Communication, Customer Satisfaction, Data Entry, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a CSR - Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by CSR - Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for CSR - Customer Service Representative positions, which can be used as a reference in future career path planning. As a CSR - Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary CSR - Customer Service Representative. You can explore the career advancement for a CSR - Customer Service Representative below and select your interested title to get hiring information.