Patient Advocacy:

• Advocate for patients' needs within the practice, addressing concerns promptly and effectively.
• Assist patients in navigating the physical therapy process, providing guidance and support as needed.
• Communicate patient insurance coverage, benefits, and responsibilities.
• Coordinate with different departments/vendors for updates.
• Assist patients with appointment changes and scheduling.
• Educate patients about their treatment plans, exercises, therapy goals, and expected outcomes.
• Ensure compliance with HIPAA regulations.

Collaboration and Coordination:

• Coordinate with physical therapists and healthcare professionals to ensure seamless patient care.
• Communicate relevant patient information to therapists, facilitating continuity of care.
• Collaborate closely with the clinic manager to streamline operations.

Patient Experience:

• Create and maintain a welcoming, positive, and compassionate environment for patients.
• Engage with patients during exercises, actively listening to their concerns and addressing them empathetically.
• Capture positive moments on video to enhance the patient experience.
• Collect patient feedback and reviews to continuously improve our services.
• Understand that you represent the face value of our organization.
• If you are a proactive, empathetic individual who is passionate about patient advocacy and improving healthcare experiences, we encourage you to apply. We offer a supportive work environment, competitive compensation, and opportunities for continuous learning and growth.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Work setting:

• Clinic
• Outpatient

Experience:

• Customer service: 1 year (Required)
• Medical office: 1 year (Required)

Work Location: On the road