As an Assistant General Manager, you would be responsible for all operations in the property and directly involved in the management of all team members. You are watchful and attentive to ensure the quality care of staff and attend to guest need. You share your knowledge and transform issues into positive opportunities. Specifically, you would be responsible for performing the following tasks to the highest standards.

As an Assistant General Manager, you will:

• Interview and recommend candidates for hire in the Front Desk Department.
• Participate in the orientation of each new Front Desk/Complimentary F&B, completing the appropriate orientation paperwork.
• Coach and counsel employees at the Front Desk/Complimentary F&B in a positive fashion to produce improved work performance.
• Recommend disciplinary action for violations of employee conduct policy and poor performance of essential tasks. Complete documentation on disciplinary situations for approval by the General Manager.
• Maintain an effective training program to ensure that all new employees are properly equipped to execute their jobs. Personally follow up with new employees to ensure they are receiving the proper training.
• Prepare work schedules to efficiently handle expected business levels.
• Be proficient in all Front Desk operations. Set standards when providing leadership by example.
• Prepare daily bank deposit when called to do so by the General Manager.
• Ensure that employees follow proper clock-in procedures. Monitor hours worked to prevent overtime. Approve time cards for Front Desk employees at the end of each pay period.
• Maintain sufficient levels of supplies for the hotel operation. Use proper purchase order procedures when purchasing items.
• Complete Income Audit checklist for each day's work. Verify that all work by the Front Desk Clerks and Night Auditors has been done correctly and is accurate.
• Complete Daily Sales and Revenue Report by adding bank deposit information after the deposit is taken to the bank. Balance front and backsides.
• Accounts Receivable: Ensure that all invoices are mailed daily. Check each previous day's check log to ensure that all checks received were posted at the Front Desk.
• Maintain an active collections effort on any accounts that are 30days or more past due. Coordinate with the General Manager on accounts that are more than 60 days past due for stronger measures.
• Handle credit card charge-backs. All incidences are to be processed through the Front Desk machine and maintained in the appropriate file until resolved. Aggressive action is to be taken to resolve problems with credit cards.
• Research past bills for guests and send copies of receipts to guests requesting them (only when you are sure that it is the person who registered for the room.) Require the guest request in writing with a signature when you are unsure.
• Supervise & Fill in the Night Auditors shifts as needed. Interview and recommend new candidates for hire. Maintain an effective training program. Monitor their performance. Coach and counsel Night Auditors for improved performance as necessary. Recommend disciplinary action to the General Manager if necessary. Coordinate their schedules and be available to work anytime a night audit shift cannot be covered.

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability
• Problem Solving Skills
• People Management Skills
• Computer Skills
• Schedule Flexibility - Full availability for afternoon shift
• Customer Service
• Previous Experience at a management level (preferable)

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

• Holidays
• Day Shift
• Night shift
• On call
• Weekend availability

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Work Location: In person