Holiday Inn Express Charlotte Southwest is seeking an EXPERIENCED hotel manager or supervisor ready to take the next step in their career.

The Assistant General Manager responsibilities include daily hotel operational management duties and providing leadership in the hotel's effort to deliver outstanding customer service and financial profitability. Duties include. but are not limited to, the following:

• Daily Financial reporting and Guest balance management to ensure payments are made on a daily basis and outstanding balances are addressed in a timely fashion
• Assist General Manager in analyzing financials to drive higher revenue, future profitability and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share
• Overseeing sales and marketing, breakfast, front desk, housekeeping, and maintenance departments
• Implementing and complying with all company policies and standards and clearly communicating them to team members on a routine basis
• Inventory control and monitoring in all departments
• Efficiently managing all hotel costs at a minimal levels without affecting quality of service.
• Identify operational deficiencies and implement measures to correct those them quickly.
• Inspecting rooms and property on a daily basis to ensure they meet IHG standards
• Assist front office team during busy check-in and check-out times
• Speak to guests – ask for their feedback and regularly check guest love scores and respond to reviews
• Respond to guests inquiries, resolve concerns, and ensure guest satisfaction
• Monitor and develop team member performance through cross training, training resources, and addressing staff errors and discrepancies immediately upon discovery.
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
• Scheduling and conducting regular staff and department meetings, employee evaluations, and providing incentives for outstanding staff performance in all departments
• Recruit, interview, and train team members
• Ability to work all three shifts. On call status.
• Familiarity with all departments.
• Ensure hotel is properly staffed at all times
• Minimum of 50 hours per week required for this position
• All other tasks assigned by General Manager and Management Company

Job Type: Full-time

Pay: $35,000.00 - $38,000.00 per year

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Experience:

• Hotel: 1 year (Preferred)
• Supervisor / Management: 1 year (Preferred)

Work Location: In person