• Provide direction to the Front of the house team in order to achieve restaurant goals

• Assist in monitoring restaurant procedures associated with NC Health Department regulations to assure highest quality of food safety at all times

• Assist in monitoring restaurant procedures associated with NC Alcohol Beverage Control regulations

• Consistently review restaurant operations to identify any problems, concerns and opportunities for improvement 

• Create a positive guest experience by delivering a high level of service and ensuring all team members engage in conversations with guests to understand their needs and exceed their expectations

• Provide coaching and feedback to team members and assess performance on an ongoing basis

• Manage and motivate team members through positive and respectful leadership

• Consistently monitor and manage restaurant staffing levels to ensure team members are capable and professionally developed

• Develop a rapport with guests and solicit guest feedback to understand needs of the guest and surrounding community

• Generate sales growth by consistently delivering a positive guest experience and executing local restaurant marketing initiatives

• Assist in attaining restaurant P&L goals, through a complete knowledge and management of daily expenses, awareness of variances and ability to initiate corrective actions

• Control labor and beverage costs through daily management and supervision

• Maintain constant lines of communication with the restaurants leadership team to insure smooth operations and timely responses to our guests’ or the business’ needs

• Perform other duties as directed

Competencies

• Must have ability to maintain a positive attitude and ability to cultivate positive staff morale in a fast-paced work environment

• Leadership skills with the ability to coach and mentor team members

• Exceptional time management and organization skills 

• Must have thorough knowledge of NC Health Department food safety regulations & NC Alcohol Beverage Controllaws

• Team-building skills 

• Ability to effectively handle and manage confidential and sensitive information

• Must have excellent guest service skills and enjoy building rapport with a large basis ofregularcustomers

• Communicate clearly and concisely, both verbally and in writing 

• Ability to prioritize multiple ongoing projects in an effective and efficient manner

• Must have a strong work ethic and accountability

• Must have strong sense of empathy and conflict management skills

• Ability to formulate strategies and action plans to achieve results

Supervisory Responsibility

This position will directly supervise all FOH positions including but not limited to Host(ess), Server, Bartender and Food Runner. This position will assist in managing all BOH positions during a particular shift with the over site and direction of the Executive Chef/Chef de Cuisine/Sous Chef on duty.

Work Environment