**Responsibilities:**

- Greet and welcome guests in a friendly and professional manner

- Check-in and check-out guests, ensuring accuracy of information and providing necessary assistance

- Answer phone calls and respond to guest inquiries, providing information about hotel services, amenities, and local attractions

- Handle guest requests and complaints promptly and efficiently, ensuring guest satisfaction

- Maintain a clean and organized front desk area, including the lobby and reception area

- Process payments and maintain accurate records of transactions

- Collaborate with other hotel departments to ensure smooth operations and guest satisfaction

- Assist with administrative tasks such as filing, data entry, and reservation management

**Experience:**

- Previous experience in a customer service role, preferably in the hospitality industry

- Familiarity with phone systems and phone etiquette

- Knowledge of front desk operations in a hotel setting is a plus

- Bilingual skills (e.g., English/Spanish) are highly desirable

**Skills:**

- Excellent customer service skills with a friendly and approachable demeanor

- Strong communication skills, both verbal and written

- Ability to multitask and prioritize tasks effectively in a fast-paced environment

- Attention to detail and accuracy in handling guest information and transactions

- Proficiency in using computer systems for reservation management, check-in/check-out procedures, and general administrative tasks

Apply now to join our team as a Front Desk Agent!

Job Types: Full-time, Part-time

Pay: $12.00 - $13.00 per hour

Expected hours: 32 – 40 per week

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift

Work setting:

• In-person

Work Location: In person