Overview

Assist the General Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and any other guest contact experience are conducted in an efficient and friendly manner.

Responsibilities

• While this position will be strategic, the ideal candidate must be able and willing to be “hands-on.” In addition, some of the key responsibilities of the role are as follows:
• Directly supervise all front office personnel and ensure proper completion of all front office duties.
• Direct and coordinate the activities of the front desk, reservations, guest services and telephone areas.
• Ensure the proper appearance of the lobby and all public areas, including the complimentary breakfast area.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Act as Manager on Duty (MOD) in absence of General Manager.
• Assist in the ordering and inventory control of our Marketplace and Kitchen area.
• Perform any other job related duties as assigned.

Quality

Guest Service: Work closely with the Front Office and Housekeeping teams to ensure the hotel meets or exceeds Mid Continent and Brand Standards for Guest Satisfaction.

Leadership

Leading: Motivate, coach, and train team members, set goals and hold team members accountable, and provide feedback, rewards, and recognition.

Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to the Company’s policies and procedures.

REQUIREMENTS

High School degree

1 to 2 years of hotel front desk supervisor experience preferred.

Ability to communicate effectively both verbally and in writing

Must possess a valid driver's license

Willing to take responsibility and accountability for the team

Well-groomed and professional in appearance

Must have an open availability for scheduling.

Effective communication skills

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evenings as needed
• Every weekend
• Holidays
• Nights as needed
• Night shift
• On call
• Overtime

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk Supervisor: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person