Job Description:

Join our team at Hampton Chocolate Factory, where your work adds sweetness to every day! Opened by brothers Austin and Grant in Tampa's Sparkman Wharf on January 13th, 2022, our mission has always been to delight every customer by providing a one-of-a-kind memorable experience. Today, we're growing fast with a big dream: to become the most famous dessert destination and be the #1 gift of choice across America; building a brand that lives and lasts over 100 years!

As a member of our management team, you'll be at the forefront of crafting exquisite chocolate experiences. You'll contribute to an environment where passion meets creativity, and every day is an opportunity to spread joy through our line of luxury chocolate. Whether you're a seasoned chocolate industry expert or eager to learn, we offer a chance to grow in a company that values a positive mental attitude, willingness to learn, being the best version of themselves, and of course a deep love for delighting customers through the luxury gift of chocolate. Join us in our journey to create amazing gifting experiences, one gift at a time.

We are seeking a highly self-motivated and systems-oriented Operations Manager to join our team. This role is pivotal in supporting our growth efforts and requires a candidate who can focus, adapt and execute on optimizing all operational functions in the business. The Operations Manager will play a critical role in warehouse, events and sales operations.

General Responsibilities:

Warehouse Management:

• Oversee the efficient functioning of the warehouse, ensuring timely receipt, storage, and dispatch of goods.
• Implement and optimize inventory management systems to minimize stockouts and excess inventory.
• Streamline order fulfillment processes to enhance overall efficiency and customer satisfaction.
• Collaborate with suppliers and logistics partners to improve inbound and outbound logistics.

Event Operations:

• Plan and coordinate various events and conferences.
• Work closely with event organizers and vendors to ensure seamless execution.
• Manage logistics for events, including transportation, setup, and breakdown.
• Evaluate the success of events and implement improvements for future events.

Sales Operations:

• Develop and implement sales strategies to maximize revenue and achieve sales targets.
• Analyze sales data and customer feedback to identify trends and areas for improvement.
• Collaborate with the sales team to optimize processes and enhance customer satisfaction.
• Implement and manage CRM systems to track customer interactions and sales performance.

Hiring, Training and Development:

• Hire the necessary talent to match the continued growth of the business.
• Develop and implement training programs for the operations team, focusing on enhancing skills and knowledge relevant to warehouse, event, and sales operations.
• Identify training needs through performance assessments and feedback from team members.
• Provide ongoing coaching and mentorship to team members to support their professional growth.
• Document and maintain training records to track the progress and development of team members.

Process Optimization:

• Continuously review and improve operational processes to enhance efficiency.
• Identify bottlenecks and implement solutions to streamline workflows.
• Implement best practices in operations management to drive continuous improvement.

Team Management:

• Lead and motivate the operations team to achieve organizational goals.
• Provide training and development opportunities to enhance team skills.
• Ensure effective communication and collaboration among team members.
• Conduct quarterly performance reviews and address any issues or concerns.

Quality Control:

• Implement and enforce quality control measures to maintain high product and service standards.
• Collaborate with relevant teams to address and resolve quality issues promptly.
• Monitor and analyze customer feedback to identify areas for quality improvement.

Health and Safety Compliance:

• Ensure compliance with health and safety regulations in warehouse and event operations.
• Implement and enforce safety protocols to create a secure working environment.
• Conduct regular safety audits and training sessions for the operations team.

Cost Management:

• Monitor and manage operational expenses to ensure cost-effectiveness.
• Identify opportunities for cost savings without compromising quality.
• Negotiate contracts with suppliers and vendors to secure favorable terms.

Technology Integration:

• Evaluate and implement technology solutions to improve operational efficiency.
• Explore automation opportunities to reduce manual tasks and errors.
• Stay updated on industry trends and emerging technologies relevant to operations.

Reporting and Analysis:

• Generate weekly, monthly, quarterly and annual reports on key performance indicators for warehouse, event, and sales operations.
• Analyze data to identify trends, opportunities, and areas for improvement.
• Present findings to senior management and collaborate on strategic decisions.

Requirements:

• Bachelor's degree in business administration, Operations Management, or a related field.
• Minimum of 5 years of experience in operations management, with a focus on warehouse, event, and sales operations.
• Proficient in using inventory management software and other relevant operations tools.
• Demonstrated experience in leading and managing teams effectively.
• Strong analytical and problem-solving skills to identify and address operational challenges.
• Excellent verbal and written communication skills for effective collaboration with internal teams, vendors, and senior management.
• Ability to adapt and transform “data” into actionable strategy, budgeting and forecasting.
• Commitment to maintaining high-quality standards and implementing effective quality control measures.
• Knowledge of health and safety regulations and a proactive approach to compliance.
• Ability to think strategically and contribute to the development and implementation of organizational goals.
• Experience in aligning operational strategies with overall business objectives.
• Experience in monitoring and managing operational expenses.

Expected Proficiencies / Tools You'll Be Using:

- Utilize FunnelFlo.io and Instantly.ai for sales lead generation.

- Employ Microsoft 365 for documentation and data management.

- Leverage Outlook and Outlook Calendar for communication and scheduling.

- Utilize Pipedrive as CRM.

- Use Shopify as POS.

- Use Monday as project management software.

- Work with Teams and Microsoft Outlook for team collaboration and email management.

- Use Chat GPT for AI-driven tasks and assistance.

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Tampa, FL 33619: Relocate before starting work (Required)

Work Location: In person