Are you detail-oriented and good at follow-through? Do you thrive on solving problems? Are you friendly and upbeat? If so, we’d like you to join our plumbing wholesale team as an inside salesperson. As an inside salesperson you would interact with our customers primarily via telephone and email. You would help solve our customers’ issues, meet their individual needs, develop positive relationships, and provide superior service. About the Role: Write orders as they come in and coordinate order delivery with warehouse teamUse our computer software to build accurate and complete orders in a timely mannerInvestigate potentially missing, incompatible, or inaccurate material requests, comparing against previous orders/experience, and resolving issues before they negatively impact the customerCorrectly cost and price orders, investigating previous sales orders and purchase orders if neededResearch backorders and incomplete/missing items, communicating customer needs with other team membersRelease orders for delivery/pickup, communicating special requirements or instructions with proper teammatesFollow-up with customers relaying information regarding pricing, backorders, ETAs, or other pertinent informationProvide superior serviceAnswer incoming calls and emails with a professional and welcoming toneGenerously listen to potential customers Use available resources to research and customize individual solutions to meet customer needs and solve problemsRecognize opportunities for providing value-added servicesRecommend supplementary items to enhance customer experiences and streamline operations, increasing salesProvide alternative solutions in situations where the desired product is unavailableApproach sales with a service-oriented, servant mentality, humility and a lack of egoApologize for mistakes and take ownership of issues without blaming or offering excusesGeneral sales tasksManage sales orders and bids, following up as neededManage multiple tasks and assignments simultaneously while staying organized and on scheduleEnsure effective communication within the team regarding deadlines and critical informationLocate products and ensure orders are prepared on timeShare customer complaints and potential leads with the Outside Sales teamCommunicate inventory alignment opportunities to proper teammatesMonitor and be aware of potential credit risks and scams, communicating concerns to proper teammates/managerCreate QuotesInterpret plans, written material lists, in-person requests or over the phone ordersInquire with Vendors to determine accurate costs and lead timesCreate and price complete and coordinated solutions taking into account lead times, freight costs and customer deadlinesCommunicate quotes to customers, emphasizing limitations, limiting guesswork when possible, identifying and mitigating potential issues before they arise in a professional and helpful mannerClose orders and generate salesLearn continuouslyLearn the ins and outs of our computer software and systemsDevelop product knowledge and awareness of how product is used in the fieldAttend Vendor trainings with the intention of becoming a resource to customersAdvise customers on proper application, installation, and troubleshootingResearch market trends, potential customer leads, and opportunities for sales growthBe open to learning from all sources and opportunitiesDevelop customer and vendor relationshipsProvide superior customer service to exceed customer expectationsCultivate and nurture relationships with existing customers and vendorsDevelop reputation as trusted advisor and problem solverSolve problems and generate solutionsInvestigate and resolve customer issuesManage defective and warranty products Generously listen to complaints and promptly address themFix pricing discrepancies Help other areas of the businessProvide support to Counter and Outside Sales activitiesProvide support to customers picking-up will call orders Help walk-in customers at the counterStage orders for pickup/deliveryAdditional responsibilities when necessary/available, and as part of trainingPick and package orders (common)Receive and put away material in the warehouse (somewhat common)Drive a forklift or use a pallet jack to facilitate warehousing activities (less common)Drive product to jobsites/customer shops when needed (rare) About You: High school diploma or equivalent1 years experience in customer service, inside sales, wholesale, or similar roles preferredAble to build and maintain a positive working relationship with customers, vendors, and co-workersRead, write, speak, and understand EnglishBe able to learn to operate warehouse material-handling equipmentAdd, subtract, multiply, and divide, using whole numbers, common fractions, and decimals Our ideal candidate will also possess the following characteristics or be willing and able to learn quicklyHave a plumbing or construction related backgroundHave outstanding customer service, telephone/verbal communication, and generous listening skillsExperience using Microsoft Office software Outlook – Communicate via emails, keep an organized calendar, schedule remindersWord – Create sales documents, take notes, write reportsExcel – Create call reports, organize quotes, maintain customer contact files, analyze customer data, analyze system dataPowerpoint (or equivalent) – Create presentations for customersPossess a high level of accuracy, internal motivation, organization, and attention to detailConsistently follow up on ongoing requirements and dutiesBe able to research, analyze data, and solve problems, with incomplete informationBe able to prioritize work projects and multi-taskBe comfortable asking probing questions, overcoming objections by recommending profitable solutions, Be able to explain our value-added services, ask for orders and close salesUnderstand list/multiplier pricing, net pricing and GP% calculationsLooking for or continuing a career in sales