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The Wireless Customer Success Representative is responsible for directly engaging with customers to communicate information regarding available products and services, answering and addressing specific inquiries and concerns, and assisting in the sign-up or enrollment process.
As the Wireless Customer Success Representative, you must be proficient in building rapport and establishing relationships with various types of people.
As a team, we are committed to challenging the status quo of the customer experience and, instead, delivering an experience that is solutions-focused, personal, and uplifting.
This is also how we approach our team when it comes to personal development and advancement opportunities. Our mission is to uplift each team member to pursue their personal goals and attain the level of growth and success they are looking for.
Responsibilities of the Wireless Customer Success Representative : Provide pertinent product and service information to customers Directly consult with customers to understand their wants and needs and provide curated recommendations that address both Develop and build relationships with new customers Answer and address questions and concerns in the most efficient way and escalate concerns to the appropriate department or team member Overcome objections respectfully and professionally Ensure complete satisfaction throughout the entire experience Receive customer feedback regarding the products, services, and sign-up process to relay to upper management and improve the customer experience Attend daily meetings and training sessions to build upon product knowledge, learn new customer services tactics, and stay up to date on available promotions Requirements of the Wireless Customer Success Representative : 1-3 years of successful sales, customer service, cold-calling, or client relations experience Possess a solution-oriented mindset with the ability to overturn objections and answer technical questions, address customer's needs, and react quickly Excellent presentation, negotiation, and verbal communication abilities Independent and self-motivated, but can also work effectively in a team setting Work with a multitude of people both externally and internally with customers and team members Outstanding time management, prioritization, and organization skills #LI-Onsite Powered by JazzHR
Last updated : 2024-04-28
Full Time
$54k-68k (estimate)
04/29/2024
05/02/2024
The job skills required for Customer representative include Customer Service, Products and Services, Verbal Communication, Presentation, Time Management, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer representative positions, which can be used as a reference in future career path planning. As a Customer representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer representative. You can explore the career advancement for a Customer representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Representative job description and responsibilities
Identify and assess customers’ needs to achieve satisfaction.
04/04/2022: Bradenton, FL
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
01/21/2022: Topeka, KS
Build sustainable relationships and trust with customer accounts through open and interactive communication.
04/05/2022: Spokane, WA
Provide accurate, valid and complete information by using the right methods/tools.
04/04/2022: Dothan, AL
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
03/14/2022: Lompoc, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Representative jobs
Customer service representatives need a high school education, on-the-job training and several soft skills.
04/01/2022: Syracuse, NY
Most customer service representative jobs require candidates to complete on-the-job training.
03/05/2022: Nassau, NY
Proven customer support experience or experience as a Client Service Representative.
04/01/2022: Salisbury, NC
Familiarity with CRM systems and practices.
03/29/2022: Fayetteville, AR
Flexibility in having different shifts and rotating schedules.
03/16/2022: Richmond, VA
Step 3: View the best colleges and universities for Customer Representative.