1 IT Help Desk Technician Job in Tavares, FL
GWS Tool Group is Hiring an IT Help Desk Technician Near Tavares, FL
Location: Vista, CA / Tavares, FL / Surprise, AZ / South Beloit, IL / Batavia, IL / Menomonee Falls, WI / Grand Rapids, MI / Nashville, TN / Arden, NC
Department: IT
Reports to: Director of IT
Classification: Exempt
Job Summary: We are seeking an IT Help Desk Technician to provide technical guidance and support for local and remote staff across multiple locations. As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to staff across the entire GWS Tool Group landscape.
IT Support Specialist Responsibilities
- Providing IT assistance to staff.
- Training end-users on hardware functionality and software programs.
- Resolving logged tickets promptly.
- Monitoring hardware, software, and system performance metrics.
- Updating computer software. as well as upgrading hardware and systems.
- Documenting processes and performing diagnostic tests.
- Keeping track of technological advancements and trends in IT support.
- 2 years of experience as an IT support specialist.
- An Associate's degree in computer science or related field.
- Good problem-solving, analytical, and team-working skills
- In-depth knowledge of computer hardware, software, and network troubleshooting.
- Ability to determine IT needs and train end-users.
- Proficiency in IT helpdesk software
- Able to successfully multitask and prioritize service issues.
- Ability to keep up with technical innovation and trends in IT support.
- Experience with Active Directory, Office 365, and Google G-Suite user and group maintenance.
- Exceptional interpersonal and communication skills.
- Prolonged periods sitting at a desk or working on a computer.
- Light work that includes moving objects up to 20 pounds at a time.
Job Summary
Full Time
Business Services
$49k-61k (estimate)
05/18/2024
06/05/2024
gwstoolgroup.com
SURPRISE, AZ
100 - 200
2014
Private
RICK MCINTYRE
$10M - $50M
Business Services
Related Companies
About GWS Tool Group
GWS is a manufacturer and provider of cutting and repair tools and toolkits.
The job skills required for IT Help Desk Technician include Help Desk, IT Support, Technical Support, Problem Solving, Active Directory, Computer Science, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Help Desk Technician positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician. You can explore the career advancement for an IT Help Desk Technician below and select your interested title to get hiring information.
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Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
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They help troubleshoot software and hardware concerns.
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Working with computer vendor technical support desks and allied services as per the organizational procedures.
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Determine the best solution based on the issue and details provided by customers
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Help desk technicians need a deep understanding of computer hardware and software.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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Step 3: View the best colleges and universities for IT Help Desk Technician.
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