Patient Care Coordinator

Gulf Coast Pelvic Health is Pensacola’s premiere pelvic floor and hyper-mobility physical therapy clinic, providing high-quality, evidence-based care to men, women and children ages 12 and up experiencing pelvic floor dysfunction and other symptoms related to hyper-mobile conditions. At Gulf Coast Pelvic Health, we value collaboration, teamwork, work-life balance, and mutual respect. We aim to build a practice that is not only known for providing excellent care, but also for providing a quality workplace.

The Patient Care Coordinator plays an important role in regularly interfacing with potential patients, current patients and referrers at the practice. This person will often be the first introduction a potential patient or referrer has to our practice, and thus, will be important for projecting the mission of the company and guiding the patient in our services.

• Thoroughly understand the types of patients served at the clinic.
• Greet all patients who enter the practice with a smile and a warm attitude.
• Answer/Return phone calls to the practice promptly and courteously. Give information over the telephone within knowledge limits.
• Communicate with physical therapists and other staff as needed regarding potential and current patients, relaying messages, and addressing any concerns.
• Enter patient information into the online system and necessary documents.
• Facilitate legal and insurance requirements including referral and plan of care tracking, assisting with billing needs, and other administrative tasks.
• Assist patients in obtaining insurance reimbursement
• Schedule appointments
• Call/E-mail reminders to patients as needed.
• Fax notes/information to other providers or insurance companies as needed.
• Manage potential referral/patient leads, and follow-up appropriately.
• Maintain strict confidentiality according to HIPAA Privacy & Security Rules.
• Maintain cleanliness and organization in the office including stocking and managing supplies and linens, light cleaning, and regularly sanitizing throughout the office as instructed.
• Other administrative tasks may be included to assist in clinic operations.

• Bachelor’s Degree (Or HS Diploma experience)
• Minimum 1 year customer service experience, or similar field
• Preferred: Experience in marketing, sales, or hospitality
• Excellent written and oral communication skills
• Proficient in Microsoft Word and Excel
• Able to navigate multiple applications simultaneously
• Commitment to creating an ideal customer service experience for our patients and referrers
• Compassionate, empathetic, honest, team player
• Self-starter that excels in project and time management
• Dependable and reliable
• Detail-oriented and excels in organization
• Problem-solver, flexible, and works well under pressure

If you are a motivated individual with a passion for customer care and experience we encourage you to apply. Please submit your resume detailing your relevant experience and why you’re interested in joining our team. We look forward to reviewing your application!

Job Types: Full-time, Part-time

Pay: $17.82 - $21.47 per hour

Expected hours: 25 – 32 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Clinic
• In-person
• Office
• Outpatient
• Private practice

Ability to Relocate:

• Pensacola, FL 32502: Relocate before starting work (Required)

Work Location: In person