• Act as a liaison between GRTC Transit System and software application vendors with the installation of complex software programs.
• Ensure that projects meet all deliverables through robust Project Management skills utilizing the standard phases of initiating, planning, executing, controlling, and closing.
• Proven ability to influence across all departments without direct authority.
• Work and communicate with all levels of staff and vendors.
• Training and support of software applications to specified departments.
• Assist with the development of business processes and procedures.
• Coordinate activities with vendors during system implementation, upgrades, maintenance, and support activities.
• Develop project plans, timelines, and milestones (including Gantt charts where appropriate).
• Manage project documentation, communications, meetings, and meeting minutes.
• Conduct user group meetings when appropriate.
• Facilitate meetings to resolve issues and/or gain consensus.
• Assist the information systems department in various activities to support all users, including hardware and software problem management.
• Mentor, guide, and assist IT project manager.

• Plan and oversee projects (e.g., upgrades, hardware/software installations)
• Coordination and completion of multiple technology projects on time, within budget, and scope
• Continued management of run cutting/scheduling and operator management software (Hastus)
• Assist in minor website updates and collaborate with vendors on major web initiatives
• Assist with the management of CAD/AVL software. (Computer-aided dispatch/automatic vehicle locator)
• Ensure continued seamless integration of the CAD/AVL with HASTUS
• Manage and oversee functions and user experience of the telephony system (i.e. RingCentral)
• Provide user training and education of various applications and system functions as GRTC end users or management requested.
• Assist in developing and adhering to a long-term strategy for GRTC’s technology needs.
• Assist in managing daily helpdesk ticket resolution.

SUPERVISORY RESPONSIBILITIES

• Bachelor’s Degree – Information Systems preferred
• Five years experience in various areas of information systems/application support (transit experience preferred, specifically in run-cutting, scheduling/operator management)
• Three years in successful project management utilizing project management tools, systems development lifecycles, and methodology. PMP certification preferred.
• Excellent written and oral communication and conflict resolution skills required
• Excellent documentation and organizational skills required
• Training experience with software applications preferred
• Administrative experience with Microsoft SQL
• Strong Windows and Microsoft Office skills
• Web development/maintenance experience desired
• Great Plains experience a plus