Groove Subaru, Denver's Premiere Subaru Dealership, is actively hiring an experienced Business Development Center (BDC) Manager to join our growing team!

What We Offer:

• An opportunity for financial growth with a career path that offers ongoing training and mentorship
• Flexible schedule- This role is eligible for Groove Auto's Responsible Paid Time Off Policy (RPTO)
• An extensive benefits package including medical, dental, vision, life, and disability insurance, and more
• 401(K) with employer contribution
• Health and Wellness reimbursement up to $75.00 per month
• Tuition reimbursement toward automotive education
• Employee discounts

Position Overview:

Develop and manage an e-commerce department and Business Development Center that identifies sales prospects, facilitates customer loyalty and repeat business with the dealership, and mines the service drive for opportunities.

This position is commission-based, and the potential income opportunity is $105,000 to $120,000

Who You Are:

• You are proficient and have a strong understanding of BDC and CRM tools. You can successfully develop and administer telemarketing sales training for the dealership (i.e., email, direct mail) that produces repeat business.
• You can establish and manage continuous improvement efforts for the BDC and develop and maintain BDC labor standards to optimize productivity and serve customer needs.
• You are self-motivated and goal-oriented. You have the proven ability to work in a fast-paced environment while achieving BDC-related customer satisfaction goals measured by manufacturer surveys.
• You have excellent customer service skills and are clear in your communication, verbal and written.
• You stay informed on industry trends and have the proven ability to create and manage a positive and productive work environment within the BDC.
• You manage a team in ways that minimize turnover and encourage professional growth.
• You are a professional with a strong work ethic.
• You can effectively work on behalf of the local dealership with the dealership staff, customers, and communications technology vendors.
• You value the customer experience and understand the importance of building customer loyalty throughout the vehicle-buying experience.
• You are a dedicated, energetic team player who wants to join our ever-growing network of dealerships.
• You have 2 years of sales management experience.

Essential Responsibilities Overview:

• Establish and maintain effective business development center operations.
• Staff and schedule Internet staff to meet demand and generate leads and appointments at or exceeding goals and standards.
• Establish standards of performance for the Internet operation and BDC.
• Develop relationship-marketing content (i.e., email, direct mail, etc.) that produces repeat business and trial.
• Create and manage a positive and productive work environment within the BDC.
• Achieve BDC-related customer satisfaction goals measured by manufacturer's surveys.
• Manage commitment-tracking systems for the sales team (logins, appointment tracking, reports, etc.)
• Review and Reach out to prospects with a personalized message before their service visit as identified as an Equity/Service Mining tool (Automotive Mastermind).
• Follow up for five days with unconverted equity prospects with an Automotive Mastermind score of 85 or better.

Responsible for the following results:

Requirements:

• At least 18 years of age
• Eligible to receive a Colorado salesperson license
• Must possess a valid driver's license and have a favorable motor vehicle record
• Ability to pass a pre-employment background check and drug screen for illegal substances
• Authorized to work in the United States

Who We Are:

Groove Auto, a Summit Automotive company, is built upon a different way of thinking. We embrace a culture that recognizes strength lies in differences, not similarities. Our associates are a highly energized, engaged, and diverse team bound together by our core beliefs and values. Together, we are dedicated to honesty, integrity, caring, clarity, and excellence, fostering professional growth and processes that deliver extraordinary customer and associate satisfaction. Our brand is about the Power of Yes – meaning that we empower our associates to provide our customers with a safe, positive, stress-free experience, whether in sales, parts, or service. We want to be known for creating a customer and associate experience tailored to individual and diverse needs.

Summit Automotive Partners is a privately-held automotive management group headquartered in Centennial, Colorado, with over 18 automotive dealerships throughout Colorado, New England, Wyoming, and Tennessee.

To learn more about Career Opportunities with Groove Auto, visit us at https://www.grooveautocareers.com/

EEOC

Summit Automotive Partners is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Summit Automotive Partners strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including pregnancy), gender (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All Summit Automotive Partners employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.

ADA

Summit Automotive Partners complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. Consistent with those requirements, Summit Automotive Partners will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to perform the essential functions of the job unless doing so would create an undue hardship. If you believe you need accommodation, refer any such request to the Human Resources Department. Summit Automotive Partners will also, where appropriate, provide reasonable accommodations for an employee's religious beliefs or practices.