Description

GreenStar offers generous time off benefits, great wages, and flexible, affordable health care options!

Purpose: To provide excellent customer service in our Deli Department which creates a hospitable environment that is welcoming to everyone. To keep food displays fully stocked and displayed in an aesthetically pleasing way. The position includes customer service counter support, receiving and distributing food orders, operating the deli register, some food prep to support the cooks and hot bar attendant. 

Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.

Status: Level I, Support Staff, Supervised by Executive Chef

Responsibilities:

CUSTOMER SERVICE

•  Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
• Check out customers quickly and accurately, using correct prices and department codes.
•  Work as part of a team to develop a hospitable department space that feels welcoming to all.
• Handle all customer needs and complaints in a courteous, respectful, and efficient manner. 
• Knowledgeable about all Prepared Foods products.
• Help customers in placing and receiving prepared foods orders 

SANDWICH AND ACTION STATION

• Stock, rotate, aesthetically organize, merchandize and face products according to department procedure.
• Stay up to date with all sandwiches, action station dishes, and products the department offers.
• Take orders for making sandwiches and ensure that customer receives order once complete.
• Ensure that products are properly labeled and dated as per store and department protocol.
• Offer samples when a customer is curious about a Sandwich/Action Station product.
• Correct service errors immediately to improve customer satisfaction.
• Work to establish correct and aesthetically pleasing foods served to each customer.
• Always keep prep areas clean and sanitized.
• Maintain accurate food temperature in coolers/hot hold areas and record in temperature logs.

STOCKING

• Work as part of team and establish priorities to curate aesthetically pleasing displays.
• Replenish and rotate displays as needed.
• Dispose of damaged or spoiled goods appropriately (compost whenever possible).
• Label products with appropriate PLU and price when necessary.

DEPARTMENT MAINTENANCE

• See that unsaleable items are properly disposed of. Keep accurate shrinkage records.
• Ensure that service case, hot bar, med bar, shelves and storage areas are clean, orderly, and meet health standards.
• Remove trash promptly; sweep floor as needed.
• Participate in inventory counts.
• Ensure maintenance of department equipment and notify manager if equipment breaks.

SAFETY RESPONSIBILITIES

• Follow GreenStar’s safety policies.
• Assist other employees in safety needs. 
• Report unsafe equipment and conditions immediately. 
• Participate in safety training programs as required. 
• Perform other tasks as assigned to ensure a safe and healthy work environment.

STOREWIDE AND OTHER DUTIES

• Attend HR training sessions, all-staff meetings, and department meetings to be informed.
• Support on-the-job training of new staff. 
• Read GreenStar publications to stay informed.
• Respect and comply with storewide personnel policies.
• Adhere consistently to scheduled shifts and duties.
• Perform other duties as assigned.

Requirements

QUALIFICATIONS AND SKILLS

• Communication – effective interpersonal communication with customers and co-workers.
• Demonstrated ability to follow through on commitments.
• Self-Driven/Motivated throughout shift.
• Knowledge of effective customer service and food service operations.
• Demonstrated ability to handle multiple demands, stay calm, and prioritize.
• Ability to lift 50 pounds repetitively.