3 spartan insurance agency llc Jobs
Christine Lieber Agency LLC-American Family Insurance is Hiring a Customer Loyalty Specialist Near Saint Louis, MO
Job Description
- 401(k) matching
- Training & development
- Bonus based on performance
- Company parties
- Competitive salary
- Competitive hourly pay rate plus commission and/or bonuses
- Paid training
- 401 K Matching
- Paid Time Off
Responsibilities
- Manages and monitors multiple customer touch points for a continued long-term relationship over the life cycle of the customer
- Partners with the agency owner to solidify the strategy that educates and sets customer expectations
- Monitors the customers needs to ensure that the agency exceeds their expectations
- Establishes processes for onboarding new and transfer customers
- Assists agency owner in achieving agency customer loyalty and satisfaction goals
- Responsible for initiating and adopting best practices for positive agency customer contact (Consistent Customer Connections)
- Creates and implements loyalty social media content
- Ensures the agency is implementing all future documentation enhancements that strengthen the customer relationship
- Identifies and communicates cross-selling opportunities discovered through customer interactions or data analysis
- Demonstrated customer service experience
- Effective communication skills
- Experienced with PC software applications (Microsoft Office Suites, Internet Explorer)
- Proficient in metrics and analytics
- Ability to coach others
Job Summary
Full Time
$54k-69k (estimate)
05/29/2024
06/11/2024
The following is the career advancement route for Customer Loyalty Specialist positions, which can be used as a reference in future career path planning. As a Customer Loyalty Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Loyalty Specialist. You can explore the career advancement for a Customer Loyalty Specialist below and select your interested title to get hiring information.
