Description

GreenStar offers generous time off benefits & flexible and affordable health care options!

Purpose: To accurately check out customer purchases, provide prompt and courteous customer service, and meet ongoing department objectives. To create a hospitable environment that welcomes coworkers, customers, owners, and members of the community.

Commitment: GreenStar Co-op is committed to being an organization free from discrimination. We seek out, welcome and celebrate people with diverse identities to participate in our community-owned cooperative business structure.

Status: Level I, General Staff, Supervised by Front End Manager 

Responsibilities:

CUSTOMER SERVICE

• Assist customers with product questions in a prompt, and courteous manner, referring them to other staff when necessary.
• Check out customers quickly and accurately, using correct prices and department codes.
• Work as part of a team to develop a hospitable department space that feels welcoming to all.
• Follow all membership procedures, selling and renewing memberships and applying member discounts quickly and accurately.
• Ask for help when needed to ensure a smooth customer experience.
• Develop strong knowledge of co-op products and policies in order to answer customer questions.
• Participate in opportunities for continuing education - refer unresolved questions/problems to appropriate staff.
• Participate in customer service trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
• Handle all customer needs and complaints in a courteous, respectful, and efficient manner. (Understand the various avenues for passing on complaints and compliments).
• Be proficient at express and standard register lanes and any register-specific customer service duties.
• Understand co-op membership principles and programs, including member labor program.
  (Stay updated in your membership knowledge).
• Work cooperatively with diverse staff, customer, and owner base. Allow co-op principles to guide your actions at work.

CASH HANDLING AND TENDER

• Meet department goals for transaction, tender, and till accuracy. 
• Follow location-specific deposit procedures.
• Open and close out registers according to location-specific procedures. 
• Handle all tender types efficiently and with sensitivity, according to procedure. 
• Follow location-specific deposit procedures.

DEPARTMENT MAINTENANCE

• Maintain checking area in clean, orderly condition.
• Keep busy during slow periods by performing location-specific downtime tasks (front and facing, cleaning).

INFORMATION AND TRAININGS

• Attend Human Resources trainings, all-staff meetings, department meetings, and OBM Huddles to stay informed.
• Read What’s In Store to also stay informed.

SAFETY RESPONSIBILITIES

• Follow GreenStar’s safety rules.
• Assist other employees in safety needs. 
• Report unsafe equipment and conditions. 
• Participate in safety training programs, assist with accident investigation. 
• Perform other tasks as assigned to ensure a safe and healthy work environment.

Requirements

QUALIFICATIONS AND SKILLS

• Communication – effective interpersonal communication with coworkers and customers.
• Accuracy, attention to detail, cash handling experience.
• Demonstrated ability to follow through on commitments.
• Open to input/feedback on work performance.
• Open to giving input/feedback on Front End department and GreenStar.
• Self-Driven/Motivated throughout shift.
• Knowledge or interest in learning about natural foods, products, co-ops, and local vendors.
• Demonstrated ability to handle multiple demands, stay calm, and deliver exceptional customer service experience.