Green Family Auto is now hiring extremely talented and professional Customer Service Representatives to handle in/outbound calls and appointment setting for customers. Call center, collections, and/or automotive knowledge are helpful but not required. Immediate training and ongoing support are provided. You will join a small team in a highly collaborative and upbeat department.

JOB DESCRIPTION

Responsibilities:

• Inbound sales calls from new and existing customers to schedule appointments
• Outbound calls/emails to customers to increase sales appointments
• Reschedule missed appointments
• 80% follow up calls to existing customers, 20% inbound
• Log all customer information

Skills/Requirements: * Polished and professional appearance--must be extremely well spoken and naturally persuasive

• Confident personality
• Self-Starter—go getter
• Ability to adapt to phone scripts and techniques utilized
• Computer, Internet and Social Media savvy
• Ability to meet/exceed monthly goals
• Flexibility to work rotating Saturdays
• Ability to collaborate and interact well with team members
• Must understand what “putting the customer first” means

Must be able to submit to and pass a motor vehicle, drug, and background check

QUALIFICATIONS

• Confident and professional phone manner
• Strong computer and Internet skills
• Collections, Customer Service, Retails Sales, or Inside Sales experience is a plus
• Self-starter, excellent follow-up--strong record of positive customer satisfaction results

ADDITIONAL INFORMATION

This is a full time position that requires the flexibility to work rotating schedules to include rotating Saturdays.

Competitive Pay bonus benefits paid training and more!'
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Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Retirement benefits or accounts
• Employee discounts
• Flexible schedules

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Stable -- traditional, stable, strong processes
• Team-oriented -- cooperative and collaborative
• People-oriented -- supportive and fairness-focused

Paid Training:

• Yes

Typical end time:

• 6PM

Typical start time:

• 9AM

Work Remotely

• No

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• call center: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Relevant: 1 year (Preferred)

Work Location: In person