Granite Background & History

Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.8 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the Healthiest Companies in Massachusetts for the past 14 consecutive years

Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granites philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimers Association to name a few.

We have been consistently rated a Fastest Growing Company by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022

Granite was recently named One of Forbes Best Employers for Diversity

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Solutions Success Manager (SSM) Technical Writer is responsible for creating and updating content relating to Granite Advanced Data Services & Products (Granite Guardian, Granite Merged Voice, etc.) Working collaboratively with internal teams, the SSM Technical Writer will work on the production of technical documentation for the Solutions Success and Solutions Engineering teams. The SSM Technical Writer will spearhead training and answering questions from Employees regarding department documentation.

Duties and Responsibilities:

• Create and maintain library of documentation, both internal and external, pertaining to Granites products and services including detailed product requirement documents, product briefs, manuals, and internal forms to collect customer data.
• Meet with subject matter experts to ensure that Granite product parameters are properly captured and appropriately addressed in the documentation.
• Analyze all provided information for the development and/or update of internal policies, procedures.
• Documents and archives technical data over long periods in an efficient, established method to aid in future related projects.
• Creates material and provides training of portals to new internal employees so they can present a more streamline customer experience.

Required Qualifications:

• Previous experience in writing complete, complex technical documents, including organizing the document and working with internal and external personnel is required
• Intermediate level of proficiency with Microsoft Word, Microsoft Excel, and Microsoft PowerPoint is required
• The ability to handle multiple projects in a fast-paced environment.
• Effective written and verbal communication and leadership skills
• Knowledge of VoIP concepts
• Knowledge of basic Networking (Routing and Switching) concepts and terminology

Preferred Qualifications:

Previous Telecom experience is preferred but not required

• N Certification preferred