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We are seeking a motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, addressing inquiries, and ensuring their satisfaction with our services.
Key Responsibilities:
Client Communication: Serve as the primary point of contact for clients, answering inquiries, providing information about our services, and addressing any concerns they may have. Maintain professionalism and courtesy in all client interactions to uphold our company's reputation.
Order Processing: Process orders for our construction services, including accurately entering customer information, scheduling appointments, and coordinating with our project teams. Ensure that orders are fulfilled promptly and efficiently to meet customer expectations.
Issue Resolution: Handle customer complaints and issues with empathy and efficiency, working to find satisfactory resolutions in a timely manner. Escalate complex issues to the appropriate department or supervisor for further assistance when necessary.
Documentation and Record-Keeping: Maintain accurate records of customer interactions, including inquiries, complaints, and resolutions, in our customer relationship management (CRM) system. Keep detailed notes to track customer preferences and history for future reference.
Feedback Collection: Gather feedback from customers regarding their experience with our services, product quality, and overall satisfaction. Use this feedback to identify areas for improvement and implement strategies to enhance the customer experience.
Team Collaboration: Collaborate with other departments, including sales, marketing, and operations, to ensure a seamless customer experience from initial inquiry to project completion. Communicate effectively with internal teams to address customer needs and concerns.
Qualifications:
Previous experience in customer service or a related field is preferred
Excellent communication skills, both verbal and written
Strong problem-solving abilities and a customer-focused mindset
Ability to multitask and prioritize tasks effectively in a fast-paced environment
Proficiency in computer applications, including Microsoft Office suite and CRM software
Job Type: Full-time
Pay: $19.00 - $21.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: Remote
Full Time
$38k-47k (estimate)
04/24/2024
04/24/2024
The job skills required for Customer Service Representative include Customer Service, Problem Solving, Communication Skills, Microsoft Office, Futures, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.