CUSTOMER SERVICE REP

What we have to offer!

• • Competitive pay with potential opportunities for bonus and commission
  • Retirement is around the corner! Plan ahead with our 401K and generous Company Match
  • Rest easy knowing your family's health is important and we offer affordable Medical and Dental. We also offer Paid Vision benefits, and other voluntary programs including Short and Long-Term Disability, Life, ADD, Accident, and more!
  • Get your $ sooner with our weekly payroll
  • Give yourself a chance to recharge, recover and rest with PTO days...earn from Day One and the longer you stay, the more days you accumulate
  • Enjoy additional time off with 7 Paid Holidays
  • Become a master of your craft with continuous learning with opportunities for advancement and professional development
  • Build up your personal toolbox with our Tool Purchase Program
  • With a company who cares about YOU, come to work and enjoy what you do and with whom you work...
  • ....and much more!

Job Responsibilities:

The Customer Service Representative receives and schedules demand service calls while performing various other customer service tasks.

• Receives incoming service calls (residential and commercial)
• Schedules inbound calls for maintenance agreement visits
• Schedules calls for customers in need of service
  • Mindful of call accuracy and tech efficiency including work order setup and standard debriefing policies.
  • Mindful of proper qualifications of each call
• Dispatches and Debriefs after hours calls and enters all billing and other information to close out those calls
• Enters all call information into Service Titan, including method of payment for the call
• Assists the DC with Tech debriefing and work order type information closed out correctly at the end of the day.

Job Requirements:

• Must possess the company core values
• Regular and punctual attendance. Ability to work overtime if needed.
• Excellent customer service principles and practices.
• Skill in operating personal computer and programs such as database and word processing software.
• Skill in operating a multi-line phone system.
• Skill in verbal and written communication.
• Ability to handle a variety of tasks.
• Ability to perform accurate data entry.
• Team player
• Preferred two-year office experience working in a customer service role.

In Return We Offer:

• • Competitive pay with potential opportunities for bonus and commission
  • Retirement is around the corner! Plan ahead with our 401K and generous Company Match
  • Rest easy knowing your family's health is important and we offer affordable Medical and Dental. We also offer Paid Vision benefits, and other voluntary programs including Short and Long-Term Disability, Life, ADD, Accident, and more!
  • Get your $ sooner with our weekly payroll
  • Give yourself a chance to recharge, recover and rest with PTO days...earn from Day One and the longer you stay, the more days you accumulate
  • Enjoy additional time off with 7 Paid Holidays
  • Become a master of your craft with continuous learning with opportunities for advancement and professional development
  • Build up your personal toolbox with our Tool Purchase Program
  • With a company who cares about YOU, come to work and enjoy what you do and with whom you work...
  • ....and much more!

Crawford Services is an Equal Opportunity Employer