Memoir Residential is looking for a hospitality-oriented and service-mindedHospitalityManagertooversee our F&B and concierge operations inNew Orleans. TheCommunityManager will launch and activate all aspects of the Food and Beverage,concierge programandhousekeeping servicewithin our multifamily residential community. Our goal is to generate exceptional resident satisfaction while delivering strong operating margins.We'relooking for someone who is passionate about hospitality operations and canmaintaina strong relationship with ownership, vendors, staff, and the community.

ABOUT MEMOIR RESIDENTIAL

Memoir is a collection of dynamic multifamily residential properties throughout the U.S., combining hospitality and designexpertisewith flexible leasing options. Memoir Residential creates meaningful places to live within storied neighborhoods. The first community will open inMay2024 in Nashville, followed by Portland, New Orleans, Austin, and Miami.

Memoir cultivates meaningful residential living experiences for creative, curious people who appreciategreat design. Amenities include food and beverage programming, entertaining areas, swimming pools, fitness studios, bicycle storage, pet grooming stations, and co-working spaces.

WHAT YOU'LL DO

• Lead operational efforts to develop and launch a best-in-class Food and Beverageprogram.
• Assistin ongoing menu development and programming to maximize engagement and sales.
• Monitor inventory levels and order supplies as needed tomaintainstock levels.
• Oversee front desk/concierge services offering the highest levels of customer service.
• Stay up to date on market trends to continuously improve services andofferings.
• Recruit, train,and motivate team members, including managing third-party staff. Planning work schedules forall team members.
• In collaboration with third-partyvendors, overseehousekeepingoperationsto achieve maximum guest/resident satisfaction.
• Plan and execute exclusive events and activities to engage residents and build a sense of community.
• Collaborate with other teams on property to ensure smooth operations.

• Monitor and analyze financial performance and share recommendations for improvement.
• Develop and implement strategies to maximize revenue and minimize costs.
• Create andmaintaina positive and welcoming atmosphere for all residents and guests.
• Successfullyresolvecustomer complaints,concernsand comments.
• Ensurecompliance with licensing laws, health and safety, and other statutoryregulation

WHAT WE'RE LOOKING FOR

• Previousexperience as aDirector of Rooms,Director of Operations, Director of Food and Beverage, and/or Assistant General Manager
• Prior experiencemanagingthe Front Desk orFood and Beverage outlets.
• Bachelor's degree in hospitality management or businesspreferred.
• Ability to manage multiple personnel and meet financial targets.
• Knowledgeable of POS technologies (Toast preferred).
• Experienceidentifyingand implementing service best practices.
• Must be detail-oriented,process-driven, and a problem-solver.
• Effective cross-functional communicator.
• Must be able to stand, walk, lift, and bend forlong periodsof time.

BENEFITS

• Competitive compensation package
• Medical, dental, and vision insurance
• Free Telemedicine and Virtual Mental Health care access starting day one!
• 401(k) planwith employer matching

• PTOand Holiday Benefits
• Pet Insurance
• Growth opportunities

• MemoirResidential isan Equal Opportunity Employer.