Job Identification:
Immediate Supervisor: E-Commerce Manager.
EEOC Class: Sales.
FLSA Status: Non-Exempt.
Wage: $19.25 - $19.25/hour.
Job Summary:
The E-Commerce Supervisor is responsible for the direction and supervision of all facets of the of the E-Commerce department towards optimal performance and profitability.
Supervisory Responsibilities:
Supervises employees, providing coaching and mentorship to optimize productivity, increase profits, and support the mission.
Coordinates and oversees the day-to-day workflow of employees.
Assists the E-Commerce Manager with hiring and training new employees.
As requested by the E-Commerce Manager, conducts or assists with performance evaluations that are timely and constructive.
Assists the E-Commerce Manager with employment actions, including discipline and termination of employees in accordance with company policy.
Duties/Responsibilities:
Assists the E-Commerce Manager in monitoring employee performance, identifying and facilitating opportunities to increase productivity and efficiency.
Manages inventory and order fulfillment for the Ecommerce Store (E-Books, E-Collectibles and future ventures.)
Assists in managing online sales and returns.
Ensures payment collections of all sold items and ships within expected timeframes.
Manages customer service issues across all ecommerce sales platforms.
Provides excellent customer service both internally and externally and facilitates teamwork with all other departments.
Supervises all facets of the eBay department.
Keeps all sales reports and metrics updated daily.
Drafts, submits, and presents various performance and management reports.
Conducts self in a safe manner; works cooperatively as a team with warehouse employees to prevent bodily injuries and property damages.
Enforces safety practices and procedures and prepares related reports.
Provides required safety equipment; ensures that all equipment is in working condition.
Emphasizes careful handling and protective measures to prevent employee injuries or damage and loss of merchandise.
Manages conflicts and resolves complaints about or within the facility.
Ensures that housekeeping, safety, and security is maintained, reports all needed repairs, problems and/or hazards immediately.
Responsible for a neat, clean and organized facility.
Performs other related duties as assigned that would lead to successful operation of department, team, and/or mission.
Required Skills/Abilities:
Excellent verbal and written communication skills.
Ability to speak/read/write proficient English.
Able to perform basic mathematical functions.
Excellent customer service and conflict resolution skills.
Ability to work both independently and collaboratively.
Works well under pressure and with deadlines; ability to multitask.
Excellent time management skills with the ability to assign and delegate tasks.
Excellent organizational skills and attention to detail.
Honesty, integrity, reliability, punctuality.
Dependable attendance.
Wears appropriate protective footwear.
Strong knowledge of computer software, familiarity with online sales vendors and related software programs.
Proficient with Microsoft Office Suite. Outlook and Excel skills required.
May need to work nights, weekends, and holidays on a rotating basis.
Thorough knowledge about companys mission, services, and policies.
Physical Requirements:
Visual acuity.
Color vision.
Manual dexterity.
Must be able to walk/stand for up to 8 hours a day.
Must be able to lift/pull/push up to 50 pounds at times.
Ability to bend/squat/stoop.
Ability to perform repetitive movements over long periods of time.
Free from drug and alcohol abuse.
Equipment, machines and tools used:
Hand truck.
Gaylords.
Book carts.
Rolling bins & table.
Scanner.
Z-Label printer.
Cart tipper.
Cell phone.
Camera.
Shipping station (UPS/USPS/FedEx.)
Computer.
Cleaning supplies.
Personal Protective Equipment Used Assigned at orientation/as needed:
Safety belt.
Face Mask. (available at worksite.)
Hand sanitizer. (available at worksite.)
Disinfectant wipes.
Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.