Job Identification:
• Immediate Supervisor: E-Commerce Manager.
• EEOC Class: Sales.
• FLSA Status: Non-Exempt.

Wage: $19.25 - $19.25/hour.

Job Summary:
The E-Commerce Supervisor is responsible for the direction and supervision of all facets of the of the E-Commerce department towards optimal performance and profitability.

Supervisory Responsibilities:
• Supervises employees, providing coaching and mentorship to optimize productivity, increase profits, and support the mission.
• Coordinates and oversees the day-to-day workflow of employees.
• Assists the E-Commerce Manager with hiring and training new employees.
• As requested by the E-Commerce Manager, conducts or assists with performance evaluations that are timely and constructive.
• Assists the E-Commerce Manager with employment actions, including discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:
• Assists the E-Commerce Manager in monitoring employee performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Manages inventory and order fulfillment for the Ecommerce Store (E-Books, E-Collectibles and future ventures.)
• Assists in managing online sales and returns.
• Ensures payment collections of all sold items and ships within expected timeframes.
• Manages customer service issues across all ecommerce sales platforms.
• Provides excellent customer service both internally and externally and facilitates teamwork with all other departments.
• Supervises all facets of the eBay department.
• Keeps all sales reports and metrics updated daily.
• Drafts, submits, and presents various performance and management reports.
• Conducts self in a safe manner; works cooperatively as a team with warehouse employees to prevent bodily injuries and property damages.
• Enforces safety practices and procedures and prepares related reports.
• Provides required safety equipment; ensures that all equipment is in working condition.
• Emphasizes careful handling and protective measures to prevent employee injuries or damage and loss of merchandise.
• Manages conflicts and resolves complaints about or within the facility.
• Ensures that housekeeping, safety, and security is maintained, reports all needed repairs, problems and/or hazards immediately.
• Responsible for a neat, clean and organized facility.
• Performs other related duties as assigned that would lead to successful operation of department, team, and/or mission.

Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Ability to speak/read/write proficient English.
• Able to perform basic mathematical functions.
• Excellent customer service and conflict resolution skills.
• Ability to work both independently and collaboratively.
• Works well under pressure and with deadlines; ability to multitask.
• Excellent time management skills with the ability to assign and delegate tasks.
• Excellent organizational skills and attention to detail.
• Honesty, integrity, reliability, punctuality.
• Dependable attendance.
• Wears appropriate protective footwear.
• Strong knowledge of computer software, familiarity with online sales vendors and related software programs.
• Proficient with Microsoft Office Suite. Outlook and Excel skills required.
• May need to work nights, weekends, and holidays on a rotating basis.
• Thorough knowledge about company’s mission, services, and policies.

Physical Requirements:
• Visual acuity.
• Color vision.
• Manual dexterity.
• Must be able to walk/stand for up to 8 hours a day.
• Must be able to lift/pull/push up to 50 pounds at times.
• Ability to bend/squat/stoop.
• Ability to perform repetitive movements over long periods of time.
• Free from drug and alcohol abuse.
Equipment, machines and tools used:
• Hand truck.
• Gaylords.
• Book carts.
• Rolling bins & table.
• Scanner.
• Z-Label printer.
• Cart tipper.
• Cell phone.
• Camera.
• Shipping station (UPS/USPS/FedEx.)
• Computer.
• Cleaning supplies.

Personal Protective Equipment Used – Assigned at orientation/as needed:
• Safety belt.
• Face Mask. (available at worksite.)
• Hand sanitizer. (available at worksite.)
• Disinfectant wipes.

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer.