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Customer Service/Call Center Specialist that possesses basic accounting knowledge, be a self-starter that is willing to learn and grow, have strong analytical skills, committed to excellence and high standards, organized, detailed and customer service oriented. Must be able to learn quickly, work independently, multi-task, and produce accurate results.
Job Responsibilities:
- Answer calls and resolve customer issues
- Log issues and problems
- Must be dependable and have a history of strong work attendance
- Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives
- Promptly escalate urgent customer concerns or issues
- Mortgage loan or banking experience is desirable
Experience/Training:
- Minimum one years' experience in a call center or financial services or similar specialist position
- Familiarity with Fair Debt Collection Practices, Telephone Consumer Protection, Consumer Financial Protection Laws, and Consumer Privacy Laws is preferrable
Skills and Abilities:
- Must be passionate about providing the highest quality customer care
- Must be computer literate and comfortable navigating MS Office Suite of Products (Word, Excel, etc.) - at least 2 years of experience
- Able to work independently and as part of a team
- Ability to assess issues and apply the appropriate sense of urgency
- Ability to effectively communicate feedback and present observations, trends and recommendations to peers and management staff
- Paid Time Off
- Sick Leave
- Vacation Time
- 11 Paid Holidays
- Hourly Health and Welfare Pay (to cover health benefit insurance)
Compensation:
- Hourly pay rate of $18.16 $4.57 for you to get your own insurance
- This position requires the successful completion of a federal background check to include criminal background check, drug test, credit check, and fingerprinting. GMG is an equal opportunity employer that takes affirmative action to employ, and advance in employment, individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, or gender identity.
Education:
- High school or equivalent is required.
- Expected hours: 40 per week
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Citizenship Requirement:
- Must be a US Citizen
Work Location:
- In-person at Tulsa Office
Job Type: Full-time
Pay: $22.73 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Application Question(s):
Education:
Experience:
Work Location: In person
Full Time
Business Services
$33k-43k (estimate)
05/06/2024
09/01/2024
gmg-mgt.com
ELKRIDGE, MD
<25
2004
Private
GEORGIA M GRIFFITH
<$5M
Business Services
The job skills required for Call Center Specialist include Customer Service, Call Center, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Specialist positions, which can be used as a reference in future career path planning. As a Call Center Specialist, it can be promoted into senior positions as a Contact Center Representative III - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Specialist. You can explore the career advancement for a Call Center Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Specialist job description and responsibilities
Administer various call center tools, provide required training and document all customer problems.
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Additionally, agents are responsible for making outbound calls to set appointments and gather survey data.
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The most skilled call center agents have more than a way with words and access to relevant customer data.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Specialist jobs
Provide knowledge management tools.
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Take lots of notes while on calls.
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Don’t be afraid to put a customer on hold.
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Take time with computer novices and the elderly.
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Continue learning hard skills on the job.
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Step 3: View the best colleges and universities for Call Center Specialist.