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GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society’s most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE’s mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization.
GLIDE’s Helpdesk Technician I provides phone support for the Glide Operations Help Desk and hands-on support for users with technology and equipment problems. This person is the most important service contact for internal customers/staff and acts as an initial point of contact diagnosing a wide range of technical support requests, along with maintaining professional communication channels with vendors and internal/external customers over the phone, email and on-site/in-office visits. This position requires occasional evening and/or weekend work. Regular and predictable attendance is essential.
Responsibilities and Duties:
Minimum Qualifications & Experience:
$23 - $32 an hour
Covid Policy: All staff are required to be fully vaccinated (barring application for medical or religious exemptions). Wearing masks in the office is optional for our staff. GLIDE is proud to be an equal opportunity employer.
As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. People of color, differently abled people and LGBT persons are strongly encouraged to apply.
Job Type: Full-time
Pay: $23.00 - $32.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$70k-88k (estimate)
05/03/2024
08/30/2024
glide.org
San Francisco, CA
200 - 500
The job skills required for Help Desk Technician include Help Desk, Technical Support, Problem Solving, Active Directory, Operating System, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help Desk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help Desk Technician positions, which can be used as a reference in future career path planning. As a Help Desk Technician, it can be promoted into senior positions as a Help Desk Support Specialist IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help Desk Technician. You can explore the career advancement for a Help Desk Technician below and select your interested title to get hiring information.