Overview

GES, Global Experience Specialists, is a global exhibition services company with a legacy spanning over 90 years and teams throughout North America, Europe and the Middle East. We create some of the most influential exhibitions in the world – think international medical symposiums, industry leading exhibitions for technology, manufacturing that help communities meet, educate and move their mission forward. From initial strategy to show-stopping audio visual, accommodations to award winning creative – and every detail in between – we create shows that propel commerce, education and community!

Our mission is to deliver extraordinary exhibition experiences through simple, user-friendly services and best-in-class execution.

Customer service support for trade show and convention exhibitors. Strong customer service skills required, providing first class service in a call center environment. Act as a liaison between GES National Servicenter and individual city operations. Strong written and verbal communication skills required. Handle customer inquiries with appropriate and timely follow through to improve first call resolution. 

Responsibilities

• Provide customer service support for all exhibitor clients.
• Resolve issues both internally and with exhibitors.
• Act as a liaison between Servicenter personnel and show site staff.
• Educate exhibitors on using our online tool; Expresso
• Assisting Exhibitors with purchases of all GES products and services
• Consistently maintain accurate documentation in appropriate business systems
• Meet and exceed balanced scorecard standards
• Maintain excellent customer service satisfaction for both internal and external customers
• Other duties as assigned

Qualifications

• Associates or Bachelor's degree a plus.
• High School Diploma or equivalent.
• 2 years call center, sales, convention service or telemarketing exp.
• 1 years data entry - 45 key strokes per minute, 10-key preferred. Bi-lingual a plus.

Skills/Competencies:

• Positive, winning attitude
• Attention to detail
• Professional attitude
• com experience preferred
• Strong Sales Skills
• Embrace the customer for life philosophy and consistently follow up with exhibitors for the purpose of generating repeat sales
• Must be able to learn product line and verbally describe to clients without the use of industry jargon
• Strong verbal and interpersonal skills as well as active listening skills
• Telephone sales skills to effectively conduct business over the phone involving prospecting, selling and servicing new and existing customers
• Ability to engage clients over the phone for the purposes of up-selling graphics, specialty furniture, AV, and exhibit systems
• Display the consultation skills necessary to successfully represent and sell products and services to existing customers and prospects
• Strong written and oral communication skills
• Familiarity with telephone systems
• Competency in Word and Excel
• Strong customer service orientation
• Strong organizational, problem solving skills

Work Environment

• Desk/Office environment
• Extensive phone use
• Continuous use of computer
• Work independently
• Ability to travel and work at show site as needed

Benefits:

Our team members are our family, so we help our team members care for their families. The rewards of joining GES are extensive. We offer a comprehensive benefits package to all full-time employees. Here are some of the highlights:

• Competitive salaries
• 401K with company match
• Healthcare/vision/dental insurance
• Wellness benefits
• Career development program
• Employee assistance program
• Vacation time
• Community involvement opportunities
• Team activities

And much more……

EEO Information