Job Summary: The Customer Care Admin is responsible for providing support to the Customer Care team.

Schedule: 7:30am - 4:00pm M-F

Essential Job Functions:

The list of essential functions, as outlined herein, is intended to be representative of the tasks performed within this classification. It is not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

• Print job notes, old art proofs and art sheets and complete green sheets for remote Customer Care, and turn in to PrePress department.
• Move job tickets to preplanning and move job tickets to Final Planning for remote Customer Care (and print schedules)
• Pull archives
• Receive color match samples from customer and coordinate with PrePress and Press.
• Ship out art proofs, ink drawdowns, test cards, and samples.
• Print data packets for remote Customer Care nd turn in to Jackie.
• Other duties as assigned by manager.

Qualifications:

• High School Diploma or GED equivalent
• Strong organizational skills
• Computer literate
• Strong written and verbal communication skills
• Able to work in a fast-paced environment and has a strong sense of urgency
• Detail-oriented
• Good time management skills
• Work well independently and within a team
• Customer focused