Description

Pay Grade: F

The Georgia Department of Community Health (DCH) is one of Georgia's four health agencies serving the state's growing population of over 10 million people. DCH serves as the lead agency for Medicaid, oversees the State Health Benefit Plan (SHBP) and Healthcare Facility Regulation, impacting one in four Georgians.

Through effective planning, purchasing and oversight, DCH provides access to affordable, quality health care to millions of Georgians, including some of the state's most vulnerable and under-served populations. Six enterprise offices support the work of the agency’s three program divisions. DCH employees are based in Atlanta, Cordele and across the state.

DCH is committed to providing superior C*ustomer Service and Communication, embracing Teamwork and fostering A*ccountability to ensure that our internal and external customers and stakeholders feel included, respected, engaged and secure.

The Georgia Department of Community Health Board of Pharmacy is seeking a Customer Service Representative (GST120) who will work and communicate with the public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

Job Responsibilities

Under direct supervision, works and communicates with the general public, internal customers and/or external customers to provide information and services targeted to meet customer expectations.

Job Responsibilities

• Answer inquiries from internal and external customers.
• Receive and review inquiries and customer service issues.
• Answer questions and distributes appropriate Board literature.
• Provide recommendations for features or information services.
• Perform data entry for incoming applications and license requests.
• Review application data, applicant profiles, call center data, or other program function areas.
• Receive and respond to telephone calls, emails, and/or faxes.
• Assist customers, applicants, visitors, personnel and/or officials regarding regulations, policies, and procedures.
• Serve as phone backup to front desk staff.
• Generate written responses to customer inquiries.
• Retrieve computer records and enter or update databases.
• Record application fees collected for services.
• Receive, sort, and distribute mail for processing.
• Scan and index incoming documents.
• Maintain departmental filing system.

Minimum Qualifications

High school diploma or GED and six (6) months of experience handling customer's questions, complaints and/or providing information.

• One year of experience at an equivalent position; or
• One year of experience in customer service communicating information

Preferred Qualifications

• Two (2) years of customer service in communicating information; or
• Two years of college education

Technical Competencies

• Customer service skills.
• Ability to effectively interact with and serve customers.
• Ability to work with diverse populations.
• Ability to research issues and determine resolutions.
• Ability to secure and protect sensitive documents and/or records.
• Organizational skills.
• Knowledge of agency laws, regulations, policies, and procedures.
• Ability to communicate policies and procedures effectively, both orally and in writing.
• Knowledge of principles and processes for providing services.
• Ability to listen, understand and communicate with others in conveying information.
• Ability to maintain logs/records of unit activities.
• Ability to interpret, display and maintain information.
• Skilled in developing tracking files and production logs in the proper report format.
• Knowledge of the use and access of databases; skilled in generating reports using designated software programs.
• Ability to research information in computer databases.
• Knowledge of the record keeping process.
• Ability to operate a telephone console to handle high volume calls.
• Skill in identifying problems and resolutions.

Additional Information

EARN MORE THAN A SALARY! In addition to a competitive salary, the Georgia Department of Community Health offers a generous benefits package, which includes employee retirement plan; paid holidays annually; vacation and sick leave; health, dental, vision, legal, disability, accidental death and dismemberment, health and child care spending account.

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered, but may not necessarily receive an interview. Selected applicants will be contacted by the hiring agency for next steps in the selection process. Applicants who are not selected will not receive notification.

THIS POSITION IS SUBJECT TO CLOSE AT ANY TIME ONCE A SATISFACTORY APPLICANT POOL HAS BEEN IDENTIFIED. APPLICATIONS WITHOUT WORK EXPERIENCE LISTED WILL NOT BE CONSIDERED. CURRENT GEORGIA STATE GOVERNMENT EMPLOYEES WILL BE SUBJECT TO STATE PERSONNEL BOARD (SPB) RULE PROVISIONS. THE POSITION MAY BE FILLED AT A LOWER OR HIGHER POSITION LEVEL.

This position is unclassified and employment is at-will. Candidates for this position are subject to

a background history, reference check, and credit check. For more information about this job

contact: : http://dch.ga.gov

Job Type: Full-time

Pay: $29,519.63 - $37,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Pharmacy technician experience: 1 year (Preferred)
• Customer service: 1 year (Preferred)

License/Certification:

• Pharmacy Technician License (Preferred)
• Pharmacy Technician Certification (Preferred)

Work Location: In person