Job Description

The role of Customer Service is to consistently provide and maintain exceptional service support for all USAG operations while providing timely and accurate information with internal / external collaboration.

This role must be able to solve customer’s problems and help identify the need for a solution to ensure customer satisfaction while developing and maintaining strong relationships with internal and external customers within our network.

Responsibility

• Receive, review and process inquiries in a timely, accurate and professional manner
• Simultaneously manage inbound and outbound phone calls and email inquiries
• Work with specific suppliers on customer orders and concerns
• Capture and maintain accurate information in system
• Research and reconcile invoice and credit discrepancies
• Review and resolve EDI incoming issues
• Performs end of day accounting for stores and investigate balancing discrepancies
• Research customer credit variance inquiries
• Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores.
• Balance Inventory GL Activity and research variances
• Always maintain a professional and courteous attitude and relationship with customers.
• Be able to critically assess and report issues and opportunities
• Other tasks as assigned

Qualifications

• High School Diploma or equivalent work experience required.
• Must be able to work in a team environment.
• Must be self-motivated and detail oriented
• Strong analytical and problem-solving skills.
• Must have great communication skills.
• Must demonstrate professional business etiquette.
• Microsoft Office Knowledge comfortable navigating multiplatform IT systems

Last updated : 2024-03-26