Overview:
We are seeking a Customer Service Manager to join our team. The ideal candidate will be responsible for overseeing the customer service department and ensuring customer satisfaction. This is a full-time position based in our office. You will play a pivotal role in ensuring our patients receive the highest level of care from the moment they contact our practice.

About Us:
At Generations Family Dental Care we have a vision to be an exceptional comprehensive dental office that invites multiple generations of families to be valued personally by our caring team. Our team is committed to continual growth by mentoring a positive culture, to be the best team in town. As we achieve our professional goals, we will also achieve our personal dreams. We are looking to add to our team of talent that desire to uphold our core values which are; Be Coachable, Be Positive, Be Ethical, Be a Self-Starter, and Be Professional. If you have this qualities then we would love to get to know you to see if this is the right fit!

Duties:
- Greet and assist patients in a friendly and professional manner
- Handle Patient inquires, appointments, and scheduling efficiency
- Ensure a seamless check-in and check-out process
- Address patients concerns or issues with empathy and resolution
- Manage patient records, insurance verification, and billing process
- Maintain accurate and up-to-date patient information in the practice management software.
- Handle phone calls, emails, and other communication channels promptly and courteously
- Collect payments, process insurance claims, and explain financial responsibilities to patients
- Monitor and reconcile daily financial transactions
- Assist with financial reporting and budget tracking.
- Office Efficiency

Attributes:
- Strong communication skills with patients, doctors, and team members
- Ability to work independently
- Act with honesty and integrity
- Ability to hold self and others accountable to performance and results
- Respect strengths and weaknesses of each team member
- Ability to deliver on expected results

Benefits:
- Competitive salary
- Health insurance benefits
- Vision
- Opportunities for career growth and advancement
- 401K
- Dental for you and your household

If you meet the qualifications above and are passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

Qualifications
- Excellent communication skills, both written and verbal
- Proficiency in English and Spanish languages
- Strong data entry skills
- Prior experience in customer service and phone etiquette
- Ability to perform outbound calling tasks effectively
- Analytical skills for problem-solving
- Multilingual abilities are a plus
- Experience in sales and upselling techniques would be advantageous

Job Types: Full-time, Part-time

Pay: $25.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person
• Office

Ability to Relocate:

• Southfield, MI 48034: Relocate before starting work (Required)

Work Location: In person