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Description:
Customer Service Representative Responsibilities:
Answer incoming and make outgoing customer telephone calls: Answer customer calls and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers
containers/bins, Order/drop off of bins, Damaged bins, Specific item pickup questions (large branches, large furniture items, etc.)
Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web
Communicate clearly and concisely with on-the-road employees to give instructions and assistance
Receive and resolve, within established guidelines, customer questions and concerns
Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales
Track customer information and concerns and enter data into database
Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment
Maintain new account files
Work with supervisors to ensure that all missed stops and special pick ups are completed daily
Provide timely and accurate information regarding missed stops or other customer concerns
Generate call-in work orders for drivers
Download, distribute and answer all customer inquiries received via email
Take web request and process payments by phone
Process customer payments via internet and take cash payment’s as needed
Enter new subscription residential accounts into system
TRAINING SHIFT: M-F 7:45am- 4:00pm
Lunch unpaid, 2 breaks are paid.
AFTER TRAINING SHIFT:
Monday-Friday 7:45am-5:00pm
One hour lunch, two 15 minute breaks
MUST BE LOGGED IN TAKING CALLS BY 8am
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Contractor
Business Services
$39k-49k (estimate)
03/07/2024
06/30/2024
teksystems.com
HANOVER, MD
1,000 - 3,000
1983
Private
JAY ALVATHER
$3B - $5B
Business Services
TEKsystems is an IT consulting firm that offers DevOps, cloud enablement, data analytics and cybersecurity services to businesses.