NEW

• Responsible for scheduling new and return patient appointments requested either through direct customer calls or via email, utilizing current scheduling applications to enter complete and accurate demographic and insurance information in order to ensure that financial viability at KCI is secured at the most basic level.

• Responsible for requesting, collecting, documenting, and assessing all pertinent records, referrals, prescriptions, and orders to ensure that each patient is scheduled appropriately and that all records necessary for a complete evaluation have been received, in accordance with HIPAA regulations.

• Responsible for assisting patients, family members and referring physicians’ offices to procure a complete set of records, as well educating them regarding the importance of having those records available for review prior to the appointment in order that a complete evaluation can be made.

• Responsible for collecting and entering accurate and complete insurance information and for discussing insurance issues with patients, and for explaining the process and communicating to them their financial responsibilities and referral requirements.

• Responsible for identifying, assisting and educating those patients who do not have insurance coverage on the options available to them, referring them to a KCI Financial Counselor when appropriate.